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Salesforce Plat-Admn-301 Exam Syllabus Topics:

SectionWeightObjectives
Cloud Applications11%- Sales Cloud features
  • 1. Products and price books
    • 2. Quotes and orders
      • 3. Forecasting and territory management
        - Service Cloud features
        • 1. Omni-Channel and chat
          • 2. Case management and automation
            • 3. Knowledge management
              • 4. Entitlements and milestones
                Environment Management and Deployment7%- Deployment best practices
                - Metadata deployment tools
                • 1. Managed and unmanaged packages
                  • 2. Change sets
                    - Sandbox management
                    Security and Access20%- User authentication implications
                    - Profiles, permission sets and delegated administration
                    - Record and field data access implications
                    • 1. Territory Management
                      • 2. Grant access by hierarchies
                        • 3. Controlled by parent
                          • 4. Sharing model
                            • 5. Access to dashboards, reports and folders
                              - Complex business models
                              • 1. Person accounts
                                • 2. Account and contact relationships
                                  Process Automation20%- Select appropriate automation tools
                                  • 1. Flow Builder
                                    • 2. Process Builder
                                      • 3. Workflow rules
                                        - Design scalable and maintainable automation
                                        - Understand order of execution and governor limits
                                        - Troubleshoot automation issues
                                        Auditing and Monitoring10%- System monitoring tools
                                        • 1. Setup Audit Trail
                                          • 2. Event monitoring
                                            • 3. Debug logs
                                              - Data and access auditing
                                              - Performance monitoring
                                              Data and Analytics Management13%- Data management strategies
                                              • 1. Data quality and deduplication
                                                • 2. Import/export tools
                                                  • 3. Data archiving and large data volumes
                                                    - Reporting and dashboards
                                                    • 1. Custom report types
                                                      • 2. Dashboard design and configuration
                                                        • 3. Joined reports and snapshots
                                                          Objects and Applications19%- Enhance user interface and experience
                                                          • 1. Lightning App Builder
                                                            • 2. Lightning page optimization
                                                              • 3. Dynamic Forms
                                                                • 4. App Manager
                                                                  - Extend and customize objects
                                                                  • 1. Relationship types
                                                                    • 2. Record types
                                                                      • 3. Schema Builder and Object Creator

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                                                                        Salesforce Certified Platform Administrator II Sample Questions (Q164-Q169):

                                                                        NEW QUESTION # 164
                                                                        Cloud Kicks has updated several profiles and created a new app in the sandbox. After testing, everything is working as expected. Which two options should the administrator use to migrate these changes to production from the sandbox?
                                                                        Choose 2 answers

                                                                        Answer: A,C

                                                                        Explanation:
                                                                        Change sets are tools that allow administrators to move customizations such as fields, page layouts, profiles, permission sets, etc. from one Salesforce org to another. To use change sets, administrators need to establish a deployment connection between a source org (such as a sandbox) and a target org (such as production). Then, administrators can create an outbound change set in the source org that contains the components they want to deploy, and upload it to the target org. In the target org, administrators can view and validate the inbound change set before deploying it to their org. References: https://help.salesforce.com/s/articleView?id=sf.
                                                                        changesets.htm&type=5


                                                                        NEW QUESTION # 165
                                                                        The support operations team has noticed some Invalid data In the custom Primary issue picklist field on case records. They are unsure of what the issue is since the field is being updated by an automated procedure and there Is a validation rule to ensure clean data on case records.
                                                                        Why arc records being updated with data that violates the validation rule?

                                                                        Answer: C

                                                                        Explanation:
                                                                        The field is being updated by a workflow field update is why records are being updated with data that violates the validation rule. A workflow field update is a way to automatically change the value of a field when a workflow rule evaluates to true. A workflow field update can bypass validation rules and other security controls when updating a field value, which can result in invalid data being stored in the record.


                                                                        NEW QUESTION # 166
                                                                        Cloud Kicks users report receiving an "Apex CPU time limit exceeded" error message when attempting to close certain opportunity records. This does not occur on every opportunity record change or for every user.
                                                                        What is the recommended method for the administrator to identify the cause?

                                                                        Answer: C

                                                                        Explanation:
                                                                        Debug logs capture database operations, system processes, and errors that occur when executing a transaction or running unit tests. Debug logs can help identify the cause of Apex CPU time limit exceeded errors by showing the execution time of each Apex statement and trigger. References: https://developer.salesforce.com
                                                                        /docs/atlas.en-us.apexcode.meta/apexcode/apex_debugging_debug_logs.htm


                                                                        NEW QUESTION # 167
                                                                        Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives.
                                                                        Which product should the administrator recommend to meet the users' needs?

                                                                        Answer: B

                                                                        Explanation:
                                                                        Tableau CRM is a product that allows you to create complex dashboards with supporting charts based on data from a variety of sources, including Salesforce data and external data sources. Tableau CRM uses an analytics platform that stores data in datasets and lets you explore and visualize data using lenses and dashboards. You can also use artificial intelligence and machine learning features to discover insights and make predictions from your data. Tableau CRM is integrated with Salesforce and can be accessed from various apps and objects. References: https://help.salesforce.com/s/articleView?id=sf.bi_overview.htm&type=5 https://help.
                                                                        salesforce.com/s/articleView?id=sf.bi_data_overview.htm&type=5


                                                                        NEW QUESTION # 168
                                                                        Universal Containers has found duplicate contacts in Salesforce. The sales team administrator prevent duplicate records from being created.
                                                                        Which two ways should the administrator customize duplicate management?
                                                                        Choose 2 answers

                                                                        Answer: A,B

                                                                        Explanation:
                                                                        Duplicate management is a feature that allows administrators to prevent or allow duplicate records for standard or custom objects. Duplicate management consists of two components: duplicate rules and matching rules.
                                                                        * B) Configure custom duplicate rules.
                                                                        Duplicate rules are rules that determine what actions to take when users try to save duplicate records.
                                                                        Duplicate rules can block users from saving duplicates, alert users of duplicates and let them save anyway, or report on duplicates without affecting the save operation. Duplicate rules can also specify which fields to use for matching and which security settings to enforce. By configuring custom duplicate rules, the sales team administrator can prevent duplicate records from being created for contacts or other objects. References:
                                                                        https://help.salesforce.com/s/articleView?id=sf.data_prevent_duplicates.htm&type=5
                                                                        * C) Create custom matching rules.
                                                                        Matching rules are rules that determine how duplicate records are identified by comparing fields and applying fuzzy matching algorithms. Matching rules can be standard or custom. Standard matching rules are predefined by Salesforce and apply to common objects such as contacts, accounts, or leads. Custom matching rules are created by administrators and apply to any standard or custom object. By creating custom matching rules, the sales team administrator can define how duplicate records are detected for contacts or other objects.
                                                                        References: https://help.salesforce.com/s/articleView?id=sf.data_matching_rules.htm&type=5


                                                                        NEW QUESTION # 169
                                                                        ......

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