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Pegasystems PEGACPDC25V1 Exam Overview:

Certification Vendor:Pegasystems
Exam Name:Certified Pega Decisioning Consultant 25
Exam Number:PEGACPDC25V1
Real Exam Qty:60
Exam Format:Drag-and-drop, Multiple choice, Scenario-based
Certificate Validity Period:2 years
Available Languages:English
Passing Score:70%
Exam Price:$190 USD
Related Certifications:Pega Certified System Architect (PCSA)
Pega Certified Senior Decisioning Consultant
Exam Duration:90 minutes
Recommended Training:Pega Academy Decisioning Consultant Learning Path
Exam Registration:Pearson VUE Registration
Sample Questions:Pegasystems PEGACPDC25V1 Sample Questions
Exam Way:Online proctored or onsite at Pearson VUE test centers
Pre Condition:No mandatory prerequisites; recommended: knowledge of Pega Platform, Customer Decision Hub, completion of Decisioning Consultant learning mission
Official Syllabus URL:https://academy.pega.com/exam/certified-pega-decisioning-consultant-5

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 2
  • Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 3
  • Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 4
  • Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 5
  • AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 6
  • Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 7
  • Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q36-Q41):

NEW QUESTION # 36
Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.
Which process should the business user follow to implement the new action?

Answer: B


NEW QUESTION # 37
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

Answer: A


NEW QUESTION # 38
1yCo, a telecom company, wants to start promoting data plan offers through SMS to qualified customers. The marketing team needs to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

Answer: C

Explanation:
To implement this requirement, you need to select the Refresh the audience checkbox in the outbound run configuration. This option allows you to refresh the audience data before each run by executing a data flow that reads from your customer data source and updates your customer data set. This way, you can ensure that the outbound run always uses the latest customer information available in your system. Verified Reference: Pega Academy - Decisioning Consultant - Configuring outbound runs


NEW QUESTION # 39
l)+ Bank uses Pega Customer Decision Hub to approve credit card limit changes requested by customers automatically. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank.

The bank wants to change the threshold value for the USD2000 credit limit from <175 to <200. How do you implement this change?

Answer: B

Explanation:
The scorecard model determines the customer credit score based on various factors, such as income, expenses, assets, liabilities, etc. The scorecard model has a Results tab where you can define the cutoff values for different segments based on the credit score. To change the threshold value for the USD2000 credit limit from
<175 to <200, you need to change the cutoff value in the Results tab of the scorecard model. Changing the cutoff value in the scorecard decision component, changing the condition in the strategy, or mapping the score value in the decision strategy will not affect the credit score calculation or segmentation.


NEW QUESTION # 40
In a decision strategy, to use a customer property in an expression, you

Answer: A

Explanation:
In a decision strategy, to use a customer property in an expression, you need to define Customer page in Pages
& Classes and specify its class as Data-Customer. This allows you to access customer properties by using dot notation, such as Customer.Age or Customer.Gender. You do not need to define the property as a strategy property, use it without any prefix, or prefix it with the keyword Customer. Verified References: [Certified Pega Decisioning Consultant | Pega Academy], Decision strategies


NEW QUESTION # 41
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