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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders
Key Concepts of ITIL 4	15%	- Information and technology - Partners and suppliers - Value streams and processes - Organizations, people and culture
ITIL Practices	25%	- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
ITIL Service Value System	25%	- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Governance - Continual Improvement
ITIL Guiding Principles	15%	- Progress iteratively with feedback - Optimize and automate - Focus on value - Think and work holistically - Start where you are - Collaborate and promote visibility - Keep it simple and practical

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EXIN ITIL 4 Foundation Sample Questions (Q197-Q202):

NEW QUESTION # 197
Which practice forms a link between the service provider and the users of services?

A. Service desk
B. Service level management
C. Problem management
D. Change enablement

Answer: A

NEW QUESTION # 198
Which guiding principle discourages 'silo activity'?

A. Keep it simple and practical
B. Collaborate and promote visibility
C. Start where you are
D. Focus on value

Answer: B

NEW QUESTION # 199
Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A. Organizations and people
B. Information and technology
C. Value streams and processes
D. Partners and suppliers

Answer: A

NEW QUESTION # 200
Which activity is NOT recommended by the 'start where you are' guiding principle?

A. Using source data to avoid any unintentional data distortion round in reports
B. Involving people who are not familiar with a service when observing and assessing its activities
C. Applying risk management when considering to introduce new processes
D. Discarding existing processes before assessing their usefulness

Answer: D

NEW QUESTION # 201
Which describes a standard change?

A. A change that must be implemented as soon as possible
B. A change that is typically implemented as a service request
C. A change that needs to be scheduled, assessed and authorized following a defined process
D. A high-risk change that needs very thorough assessment

Answer: B

NEW QUESTION # 202
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