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| Section | Objectives |
|---|---|
| Topic 1: Support and Fulfil Integration | - Shift Left Optimization - Workflow and Collaboration Across Value Streams |
| Topic 2: Service Operation Practices | - Service Desk - Service Request Management - Monitoring and Event Management - Incident Management |
| Topic 3: Service Management Practices | - Knowledge Management - Problem Management |
| Topic 4: Technical Management Practices | - Infrastructure and Platform Management - Deployment Management |
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質問 # 95
How can partners and suppliers support the monitoring and event management practice?
正解：A
解説：
Partners and suppliers can support the monitoring and event management practice by integrating event generation capabilities into their products, allowing the organization to monitor and manage events more effectively. This allows systems to automatically generate and report events based on predefined triggers, facilitating proactive management. Event Generation: By building event generation capabilities into their products, suppliers ensure that critical events are automatically detected and reported, supporting the organization's monitoring efforts.
Option A ("By building event generation capabilities into their product's operating system") is the correct answer because it directly supports the ability to monitor systems effectively through automated event generation.
質問 # 96
What problem management process or activity is MOST LIKELY to have a dependency on third parties?
正解：D
解説：
Error control is most likely to have a dependency on third parties, especially when the errors are related to third-party software or services. This process involves managing known errors and may require input from vendors or suppliers to provide patches, updates, or other fixes. As a result, coordination with external partners is often essential in resolving such issues.
質問 # 97
A monitoring tool reports that a critical business service is unavailable, but users have not yet reported any issues. What should support teams do?
正解：C
解説：
Monitoring systems often detect failures before users notice them. Critical service outages should trigger immediate investigation and response activities to minimize business impact. Waiting for user reports delays recovery efforts and increases the likelihood of service disruption affecting customers and stakeholders.
質問 # 98
A support analyst restores a failed application service after restarting a middleware component.
The root cause is still unknown. Which term BEST describes the situation?
正解：A
解説：
A workaround restores service without eliminating the underlying cause. Since the root cause remains unknown, the issue cannot yet be classified as a known error or resolved problem.
Applying a workaround is often essential to minimize service disruption while further investigation continues through problem management activities.
質問 # 99
Which of the following statements provides the BEST reason for applying a workaround?
正解：B
解説：
A workaround is a temporary solution used to restore service or reduce the impact of an incident when the root cause cannot be immediately resolved. The primary reason for applying a workaround is to restore normal operations quickly while a more permanent solution is being sought. ITIL 4 emphasizes that workarounds are used to mitigate the impact of an incident and restore service to users as quickly as possible.
Quick Restoration of Normal Operation (Answer C - Correct): The best reason for applying a workaround is to restore normal service quickly when a full resolution isn't immediately available.
This aligns with the purpose of Incident Management, which is to minimize the impact on users by restoring service as fast as possible.
質問 # 100
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ITIL-4-MSF試験問題集: https://www.jpexam.com/ITIL-4-MSF_exam.html