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ServiceNow CSA Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified System Administrator
Exam Number:CSA
Available Languages:Japanese, English
Real Exam Qty:60
Certificate Validity Period:Delta exam required for certification maintenance
Passing Score:70%
Related Certifications:ServiceNow Certified Implementation Specialist
ServiceNow Certified Application Developer
Exam Duration:90 minutes
Exam Format:Multiple Choice, Multiple Select
Exam Price:USD $300
Sample Questions:ServiceNow CSA Sample Questions
Exam Way:Online proctored exam or authorized testing center
Pre Condition:Completion of ServiceNow Fundamentals training is recommended. ServiceNow recommends 3-6 months of hands-on platform experience.
Official Syllabus URL:https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554

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ServiceNow CSA certification exam is a valuable credential for IT professionals who want to demonstrate their expertise in ServiceNow administration. It is a well-recognized certification in the IT industry and is highly valued by employers. CSA Exam is designed to assess the candidate's knowledge of ServiceNow architecture, configuration, and administration. It covers a wide range of topics, including user management, data management, workflow administration, and reporting.

ServiceNow Certified System Administrator Sample Questions (Q247-Q252):

NEW QUESTION # 247
When selecting the Target table for an import, which tables can you select?
Choose 3 answers

Answer: A,B,D


NEW QUESTION # 248
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

Answer: D


NEW QUESTION # 249
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

Answer: A

Explanation:
TheServiceNow Virtual Agentis an AI-powered chatbot that assists userswithin a messaging interface(such as Microsoft Teams, Slack, or Service Portal). It helpsautomate resolutions and guide usersthrough common IT and HR issues.
Incident Auto-ResolutionallowsVirtual Agenttoautomatically detect, intercept, and resolve incidentsbefore they reach a human agent.
It appliesmachine learning (ML) and predefined rulesto determine whether a ticketcan be resolved through automation.
If an issuematches a known solution, the Virtual Agentprovides the resolution stepsto the user.
If self-resolution fails, the ticket isescalated to an agent.
It is anofficial feature in ServiceNow Virtual Agent.
It allows the chatbot tointercept incidentsand attempt resolution before escalation.
B: Ticket Resolver#Incorrect
"Ticket Resolver" isnot an official ServiceNow feature.
C: Virtual Agent Helper#Incorrect
No feature called "Virtual Agent Helper" exists in ServiceNow.
D: Web Intelligence#Incorrect
Web Intelligenceisnot related to ServiceNow Virtual Agent.
What is Incident Auto-Resolution?Why is "A. Incident Auto-Resolution" the Correct Answer?Why the Other Options Are Incorrect?
ServiceNow Docs: Virtual Agent & Incident Auto-Resolutionhttps://docs.servicenow.com/en-US/bundle/utah- virtual-agent/page/administer/virtual-agent/concept/incident-auto-resolution.html References from Certified System Administrator (CSA) Documentation:This confirms that"Incident Auto- Resolution" is the correct answer, as it allowsVirtual Agent to intercept and resolve submitted incidents automatically.


NEW QUESTION # 250
The source control operation used to store local changes on an instance for later application is called a(n) <blank>.

Answer: D


NEW QUESTION # 251
What is the difference between UI Policy and UI Action?

Answer: B

Explanation:
UI Policies and UI Actionsare both part of theServiceNow user interface customizationbut serve different purposes.
Used todynamically change form field behaviorsbased on specific conditions.
Canmake fields read-only, mandatory, or hiddenwithout requiring scripts.
Runson the client-side (browser)to improve performance and responsiveness.
Example:
If theCategoryisHardware, theSerial Numberfield becomesmandatory.
Used tocreate buttons, links, and context menu actions.
Can executescriptsto perform specific actions when clicked.
Runs on theserver-side or client-sidedepending on configuration.
Example:
A"Save" buttonthat becomesvisible only to users with a specific role.
UI Policy(not UI Action) is responsible for making fieldsread-only, mandatory, or hidden.
UI Action(not UI Policy) is responsible for making aSave button visiblefor specific users.
ServiceNow Docs: UI Policy Overviewhttps://docs.servicenow.com/en-US/bundle/utah-platform- administration/page/administer/form-administration/concept/c_UIPolicies.html ServiceNow Docs: UI Action Overviewhttps://docs.servicenow.com/en-US/bundle/utah-platform- administration/page/administer/form-administration/concept/c_UIActions.html UI Policy:UI Action:Why Option A is Incorrect?References from Certified System Administrator (CSA) Documentation:


NEW QUESTION # 252
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