ITIL-4-CDS Exam Exercise | Simulated ITIL-4-CDS Test

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Create and develop services25%- Quality assurance and validation
  • 1. Service level management
    • 2. Testing and verification
      - Service design and development practices
      • 1. Service components and architecture
        • 2. Requirements definition and specification
          Topic 2: Support and improve services25%- Service support and incident management
          • 1. Incident and problem management
            • 2. Service desk and request fulfilment
              - Performance measurement and improvement
              • 1. Continual improvement practices
                • 2. Metrics and monitoring
                  Topic 3: Deliver and transition services25%- Service transition and change management
                  • 1. Deployment and implementation
                    • 2. Change enablement and release management
                      - Service delivery and operational practices
                      • 1. Service integration and management
                        • 2. Service operation and control
                          Topic 4: Plan and build service value streams25%- Resource and capability management
                          • 1. Planning and allocation
                            • 2. Buy vs build and sourcing strategies
                              - Service value system and value streams
                              • 1. Core concepts and principles
                                • 2. Designing value streams and workflows

                                  >> ITIL-4-CDS Exam Exercise <<

                                  Quiz 2026 Peoplecert ITIL-4-CDS โ€“ Valid Exam Exercise

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q68-Q73):

                                  NEW QUESTION # 68
                                  Which of the following involves consideration of the skills and availability of both internal and external resources?

                                  Answer: A


                                  NEW QUESTION # 69
                                  An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

                                  Answer: B


                                  NEW QUESTION # 70
                                  An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
                                  Which sourcing model should they use?

                                  Answer: C


                                  NEW QUESTION # 71
                                  An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
                                  Which test level should the organization focus on to address this weakness?

                                  Answer: A


                                  NEW QUESTION # 72
                                  An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
                                  Which of these activities should the organization do FIRST?

                                  Answer: B


                                  NEW QUESTION # 73
                                  ......

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