ITIL-4-CDS Dumps Reviews | ITIL 4 Specialist: Create, Deliver and Support 100% Free Test Questions Pdf

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Create and develop services25%- Quality assurance and validation
  • 1. Testing and verification
    • 2. Service level management
      - Service design and development practices
      • 1. Service components and architecture
        • 2. Requirements definition and specification
          Topic 2: Plan and build service value streams25%- Resource and capability management
          • 1. Buy vs build and sourcing strategies
            • 2. Planning and allocation
              - Service value system and value streams
              • 1. Designing value streams and workflows
                • 2. Core concepts and principles
                  Topic 3: Support and improve services25%- Performance measurement and improvement
                  • 1. Continual improvement practices
                    • 2. Metrics and monitoring
                      - Service support and incident management
                      • 1. Service desk and request fulfilment
                        • 2. Incident and problem management
                          Topic 4: Deliver and transition services25%- Service delivery and operational practices
                          • 1. Service operation and control
                            • 2. Service integration and management
                              - Service transition and change management
                              • 1. Deployment and implementation
                                • 2. Change enablement and release management

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                                  Test ITIL-4-CDS Questions Pdf | ITIL-4-CDS Latest Dumps

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q20-Q25):

                                  NEW QUESTION # 20
                                  An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action this team can take to address leadership's concern?

                                  Answer: A


                                  NEW QUESTION # 21
                                  A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

                                  Answer: C


                                  NEW QUESTION # 22
                                  During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

                                  Answer: A


                                  NEW QUESTION # 23
                                  A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

                                  Answer: D


                                  NEW QUESTION # 24
                                  A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

                                  Answer: B


                                  NEW QUESTION # 25
                                  ......

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