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NEW QUESTION # 122
While implementing contracting as part of Provider Network Management, a customer wants to manage different types of payments.
Which object should a consultant configure to achieve this?
Answer: D
NEW QUESTION # 123
What are three requirements for implementing patients or members in Health Cloud?
Answer: A,B,D
Explanation:
Patients and members should be implemented as Person Accounts. The Person Account architecture maintains a one-to-one Account-to-Contact relationship, and the Parent Account field must remain blank for the individual record. These requirements preserve the data model expected by Health Cloud features that operate on patients and members. Health Cloud uses Person Accounts for individuals such as patients or members, combining Account and Contact behavior while preserving the security and relationship model expected by healthcare features. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Ensure 1-to-1 Account to Contact relationship.; Ensure the Parent Account field is blank.; Ensure the Person Account object is used.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Person Account
NEW QUESTION # 124
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?
Choose 3 answers
Answer: A,B,D
Explanation:
Step-by-Step Explanatio n:
COPPA Requirements in Healthcare Applications:
Disclose privacy policy and obtain parental consent:
"Organizations must provide clear privacy notices to parents and obtain their consent before collecting any personal information from children under 13."
- Reference: Salesforce Security Guide, COPPA Compliance
Obtain verified parental consent before collection/storage:
"Verified parental consent is a core requirement for COPPA, prior to collection and storage of children's personal data." Implement security measures:
"Appropriate security controls and safeguards must be in place to protect children's data as mandated by COPPA." Encryption:
While encryption is a best practice (option D), COPPA explicitly requires appropriate security but does not mandate encryption at rest and in transit as a specific requirement, though it is recommended.
Partner Compliance:
Option E refers to the implementation partner, but regulatory responsibility remains with the covered entity (Bloomington Caregivers), not the partner.
Reference:
Salesforce Security Implementation Guide - COPPA Compliance
Health Cloud Security and Compliance
NEW QUESTION # 125
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?
Answer: C
Explanation:
Step 1: Requirement
Define workflow for call center users focused on prior authorization status checks.
Step 2: Best Practice for Workflow Discovery
Discovery should be user-centered, involving direct engagement with actual users (personas).
Observing and documenting their daily processes identifies real pain points and optimization opportunities.
Extract:
"Best practice for workflow discovery is to interview and observe key personas, document their processes, and map opportunities for automation and optimization." Salesforce Architect - Business Process Discovery Other options (industry research, previous projects, or proof of concept) do not provide the necessary user insight for workflow design.
NEW QUESTION # 126
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care. Which capability should a consultant recommend for this use case?
Answer: B
Explanation:
Health Cloud ' s Virtual Care feature enables embedded video consultations directly within Salesforce, allowing care providers to hold secure telehealth visits with patients. Virtual Care supports remote care delivery and video visits while integrating with scheduling and patient-access experiences. From a solution- design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Virtual Care) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Virtual Care
NEW QUESTION # 127
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