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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Exam Format:	Multiple Choice, Closed Book
Real Exam Qty:	40
Related Certifications:	ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: Drive Stakeholder Value ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Foundation ITIL 4 Managing Professional ITIL 4 Specialist: High Velocity IT
Available Languages:	Chinese, Polish, Japanese, Portuguese (Brazil), German, English, Italian, French
Certificate Validity Period:	3 years
Exam Duration:	90 (113 for non-native English speakers)
Passing Score:	70% (28 out of 40)
Exam Price:	$350 - $450 USD
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is the BEST example of an experience metric that can be included in the SLA?

A. Customer satisfaction with the helpline
B. Percentage of issues resolved within the first call
C. Average call handling time
D. Total number of calls answered per day

Answer: A

NEW QUESTION # 14
An organization provides an online portal that its employees can use to learn about and request standard services.
Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

A. Knowledge management
B. Incident management
C. Configuration management
D. Service catalogue management

Answer: D

NEW QUESTION # 15
Which dimension of service management considers governance, management, and communication?

A. Information and technology
B. Partners and suppliers
C. Value streams and processes
D. Organizations and people

Answer: D

NEW QUESTION # 16
A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

A. Escalate the issue directly to supplier management
B. Suspend the staff involved until the investigation is complete
C. Limit the review to technical logs only
D. Conduct a blameless post-mortem focused on learning

Answer: D

Explanation:
A blameless post-mortem supports learning, transparency, and continual improvement without creating fear.
In HVIT environments, organizations need fast learning loops and honest reporting, especially after failures.
People are more likely to share important evidence and contributing factors when they know the goal is improvement, not punishment.
A damages psychological safety. C ignores important human and process factors. D may be useful only if a supplier contributed, but it does not describe the best general response. The strongest answer is B.

NEW QUESTION # 17
An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line. Which is the BEST way for the organization to manage this situation?

Answer:

Explanation:
Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization's objectives

NEW QUESTION # 18
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