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| Section | Weight | Objectives |
|---|---|---|
| App Deployment | 10% | - Managed and unmanaged packages - Sandbox types and usage strategies - Change sets and deployment tools - Application lifecycle management |
| Business Logic and Process Automation | 28% | - Error handling and automation optimization - Process Builder and Flow Builder - Approval processes and automation best practices - Formula fields, validation rules, and workflow rules |
| Salesforce Fundamentals | 23% | - Security and access control fundamentals - AppExchange use cases and considerations - Data import/export and external data sources - Declarative vs programmatic customization boundaries |
| User Interface | 17% | - Page layouts, record pages, and Lightning App Builder - Lightning components and customization options - Custom buttons, links, and actions - Mobile user experience and configuration |
| Data Modeling and Management | 22% | - Field types, formulas, and roll-up summaries - Data validation and duplicate management - Record types and business processes - Object relationships and schema design |
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質問 # 11
The app builder at AW Computing has been asked to track the number of times a case has been reopened.
Which solution should the app builder utilize to help with this request?
正解：D
解説：
Reference:
Salesforce Help - Scheduled Flows
質問 # 12
The app builder at AW Computing has been asked to track the number of times a case has been reopened. Which solution should the app builder utilize to help with this request?
正解：D
解説：
The correct answer is C. Record-triggered flow.
To track the number of times a Case is reopened, the app builder can create a record-triggered flow on the Case object that runs when the Case is updated. The flow can check when the Status changes from Closed to an open/reopened status and increment a custom number field such as Number_of_Reopens__c. Salesforce Trailhead explains that record-triggered flows run when records are created, updated, created or updated, or deleted.
Why not Apex Trigger? Apex could work, but the Platform App Builder best answer is the declarative option: Flow before code.
質問 # 13
Universal Containers wants to understand return on investment for the latest advertising buy. They currently use a private security model for all objects.
What should an app builder recommend?
正解：C
解説：
For Universal Containers to understand the return on investment (ROI) for their latest advertising buy while using a private security model, the best recommendation is to use Campaign Hierarchies and Campaign statistics.
Campaign Hierarchies and Campaign Statistics: Campaign hierarchies allow Universal Containers to track the effectiveness and ROI of marketing efforts by grouping related campaigns (e.g., advertising buys) under a parent campaign and rolling up key metrics like responses, converted leads, and won opportunities. Campaign statistics provide detailed insights into individual and aggregate campaign performance, helping calculate ROI.
This method works well within a private security model since it respects existing sharing rules and access controls, ensuring that only authorized users can see the campaign data.
Campaign Management Overview
Option A (Account Hierarchies and Roll-Up Summary fields): Account hierarchies and roll-up summary fields focus on aggregating account-level data, which doesn't directly support measuring the ROI of advertising campaigns.
Option B (Opportunities Pipeline Report): While an opportunities pipeline report can provide insights into sales, it doesn't track campaign-related data or advertising ROI directly.
Option C (Change to a Public Security Model): Changing to a public security model isn't necessary and could expose sensitive data. Campaign hierarchies and statistics work well with a private security model.
In summary, Campaign Hierarchies and Campaign Statistics are the recommended approach to track the ROI of advertising buys.
質問 # 14
Sales manager at universal containers would like to standardize what information sales rep are gathering. Sales rep want recommendations, sales strategies and to know what key fields need to be completed at each step of the sales process on the opportunity record. What feature should an app builder use to provide this functionally?
正解：D
解説：
The app builder should use the Path feature to provide the functionality that the VP of Sales wants. The Path feature allows an app builder to create a visual representation of the stages in a business process, such as the Opportunity sales process. The app builder can also add key fields, guidance, and resources for each stage to help sales reps gather information and complete tasks4. Option A, C, and D are not features that can provide this functionality.
質問 # 15
Cloud Kicks (CK) wants to begin socializing and collaborating within Salesforce around Customer accounts to discuss various topics. CK would like all company employees to see these Conversations. Which two features of Chatter would meet CK's business needs? Choose 2 answers
正解：A、C
解説：
The correct answers are A. Set up new public Chatter groups and D. Use post action on the Account object.
Public Chatter groups support open collaboration where company users can share information in a group feed. Salesforce Chatter groups are designed for teams to share information, files, and discussions.
Post action on the Account object allows users to discuss customer accounts directly from the Account record feed. Salesforce Chatter feeds appear on record pages and allow users to follow records and see updates about them.
Why others are incorrect:
Private Chatter groups are not suitable because CK wants all company employees to see the conversations.
Chatter actions to create tasks help assign work, but they do not primarily solve open company-wide collaboration around accounts.
質問 # 16
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