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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Acumen35%- Available To Renew, contract value and renewal types
- Evaluate customer products and business alignment
- Value communication and tool usage
- Financial terms: CAPEX, OPEX, procurement models
Topic 2: Cisco Tools and Processes15%- Smart Accounts and licensing frameworks
- Renewal workflows and escalation procedures
- Contract management and entitlement verification
- CCW, renewal tools and automation
Topic 3: Leadership and Renewals Process30%- Quote development, exceptions and order processing
- End-to-end renewals motion and account team collaboration
- Risk assessment at T-9, T-6, T-3 milestones
- Upsell / cross-sell opportunity identification
Topic 4: Customer Success Foundation20%- Success Plan components and RM responsibilities
- Recurring revenue financial terms
- RM role, tasks and RACI framework
- Health Index and success metrics

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Cisco Renewals Manager Sample Questions (Q137-Q142):

NEW QUESTION # 137
Which licensing model is the most complex for a customer to manage?

Answer: A


NEW QUESTION # 138
Who do renewals managers (rms) work with?

Answer: D


NEW QUESTION # 139
An RM observes that renewal preparation is frequently delayed because the Sales, CSM, and Operations teams are unaware of upcoming renewal deadlines until the RM escalates. Which approach should the RM implement to address this misalignment?

Answer: C


NEW QUESTION # 140
Which area of the Success Plan is the Renewal Manager responsible?

Answer: C

Explanation:
The area of the Success Plan that the Renewal Manager is responsible for is Solution Renewal. The Success Plan is a document that captures the account team's strategy and actions to achieve customer success. It defines the customer's desired outcomes, identifies the potential barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the account team members. The Solution Renewal area of the Success Plan covers the activities related to renewing the customer's contract, such as reviewing the current solution, assessing the customer's satisfaction and value realization, proposing any improvements or enhancements, negotiating the terms and conditions, and executing the renewal agreement. The Renewal Manager is in charge of leading and managing the Solution Renewal area of the Success Plan, as well as collaborating with other account team members, such as Customer Success Managers, Account Executives, or Sales Engineers.


NEW QUESTION # 141
Which detail is provided in the scorecard by using the Total Program View tool?

Answer: A

Explanation:
According to the Total Program View (TPV) User Guide1, the scorecard is a dashboard that provides a summary of the partner's performance across different programs and metrics. One of the metrics that is provided in the scorecard is the renewal rate, which is defined as:
* The percentage of recurring revenue that is retained or renewed within a defined time period (usually
90, 180, or 365 days)
* A key indicator of customer satisfaction, retention, and loyalty
* A factor that affects the partner's incentives and rebates
References: 1: TPV User Guide - Cisco


NEW QUESTION # 142
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