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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:	PeopleCert (formerly AXELOS)
Exam Name:	ITIL 4 Foundation Examination
Exam Number:	ITIL4 Foundation
Exam Duration:	60 minutes
Exam Price:	Varies by region and provider (typically ~£200–£400 GBP equivalent)
Available Languages:	German, Korean, Chinese (Simplified), English, French, Spanish, Japanese, Portuguese (Brazil)
Certificate Validity Period:	No fixed expiry (subject to PeopleCert certification policy updates)
Real Exam Qty:	40 multiple-choice questions
Passing Score:	65% (26 out of 40 questions)
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager
Exam Format:	Closed book, Multiple-choice, Scenario-based questions (basic level)
Recommended Training:	PeopleCert ITIL 4 Foundation Training
Exam Registration:	PeopleCert Official ITIL Certification Page
Sample Questions:	ITIL ITIL-5-Foundation Sample Questions
Exam Way:	Online proctored exam or authorized test center (PeopleCert)
Pre Condition:	No formal prerequisites required. Recommended basic understanding of IT service management concepts.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 2	ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 3	Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 4	Value Co-Creation and Service Relationships: Explores how value is created collaboratively between providers, consumers, and stakeholders while balancing outcomes, costs, risks, and experience.
Topic 5	The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 6	Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 7	ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 8	The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 9	Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.

ITIL Foundation (Version 5) Sample Questions (Q17-Q22):

NEW QUESTION # 17
What is a problem?

A. A service access request from users
B. An incident that impacts critical services
C. An unplanned service interruption
D. Root cause of one or more incidents

Answer: D

Explanation:
A problem is the cause, or potential cause, of one or more incidents, which makes option B correct. ITIL clearly distinguishes problem management from incident management. Incident management focuses on restoring service quickly after an interruption or degradation. Problem management looks more deeply at why incidents happened and how similar incidents can be prevented in the future. This is why the root cause idea is central to the definition of a problem. An unplanned interruption is an incident, not a problem. A user request is a service request. A critical incident is still an incident, even if its impact is high. By separating incidents from problems, ITIL enables organizations to both restore service rapidly and reduce repeat disruption through analysis, learning, and long-term corrective actions.

NEW QUESTION # 18
How does an enabling value stream contribute to value creation?

A. By acting as the primary interface with service consumers
B. By defining customer outcomes and service expectations
C. By replacing the need for core value streams
D. By supporting the effective operation of core value streams

Answer: D

Explanation:
An enabling value stream contributes to value creation by supporting the operation and performance of core value streams. That is why option A is correct. Core value streams directly create or deliver value for service consumers, while enabling value streams provide the capabilities, resources, coordination, or support needed for those core streams to function effectively. Examples may include procurement, onboarding, internal platform management, or knowledge management processes that do not directly serve the customer at the final interaction point but are essential for smooth service creation and delivery. ITIL takes a holistic view of value creation and recognizes that many important workflows are indirect. These supporting streams do not replace core value streams, but they strengthen them by improving reliability, speed, quality, and consistency across the wider operating model.

NEW QUESTION # 19
Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

A. Organizations and people
B. Value streams and processes
C. Information and technology
D. Partners and suppliers

Answer: B

NEW QUESTION # 20
How does the ' organizations and people ' dimension contribute to effective product and service management?

A. By ensuring skills, culture, and communication support value creation
B. By automating workflows across value streams
C. By defining the technologies used to deliver services
D. By managing relationships with external organizations

Answer: A

Explanation:
The organizations and people dimension contributes by ensuring that skills, culture, structure, leadership, and communication support value creation, so option A is correct. ITIL emphasizes that effective product and service management depends not only on processes and tools, but also on human capability and organizational behavior. This dimension includes roles, responsibilities, authority, competencies, culture, collaboration, psychological safety, and continual learning. When these elements are healthy and aligned with strategy, teams are better able to make decisions, adapt to change, manage complexity, and work across boundaries.
Defining technologies belongs to information and technology. Managing external relationships belongs to partners and suppliers. Automating workflows relates more to process and technology considerations.
Therefore, the human and cultural foundation of effective management is the organizations and people dimension.

NEW QUESTION # 21
Which is a key success metric for the "transition" activity?

A. Negative impact of changes on service availability and performance
B. Quality of the resources and services sourced from suppliers
C. Number and impact of incidents and performance deviations
D. Service performance against the agreed SLA targets

Answer: A

Explanation:
The correct answer is C. In the ITIL Product and Service Lifecycle, the purpose of the "transition" activity is to seamlessly introduce new or updated products into operational environments and to ensure effective onboarding or offboarding of suppliers. Built solutions and some acquired resources must be safely and efficiently moved into the live environment. ITIL Version 5 identifies several key success metrics for transition, including transition cycle, negative impact of transition on service availability and performance, number and impact of transition errors, adherence to the product roadmap, and stakeholder satisfaction with the transition process and results. Option C is the closest correct answer, although the wording should refer to
"transition" rather than only "changes." Option A is a metric for the "operate" activity. Option B is more closely related to "acquire." Option D is a metric for "deliver," where services are measured against agreed SLA targets. Transition success is mainly judged by whether deployment or onboarding occurs smoothly without harming live service availability or performance.

NEW QUESTION # 22
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