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| Section | Objectives |
|---|---|
| Topic 1: Automation and Integration | - Integration with external education systems - Flow automation for education processes |
| Topic 2: Student Lifecycle Management | - Enrollment and student success tracking - Recruitment and admissions processes |
| Topic 3: Reporting and Analytics | - Standard reports and dashboards - Education KPIs and insights |
| Topic 4: Experience Cloud for Education | - Engagement and communication strategies - Student and alumni portals |
| Topic 5: Education Cloud Fundamentals | - Higher Education and K-12 data models overview - Core concepts of Salesforce Education Cloud |
| Topic 6: Data Management and Security | - Security model and access control - Education data architecture and relationships |
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NEW QUESTION # 105
A university is planning an enterprise-wide implementation of Education Cloud. It has asked the consultant to do an analysis of Education Cloud functionality to identify additional apps it may need to purchase.
What is a standard feature of Education Cloud?
Answer: A
Explanation:
Student Advising is a standard feature of Education Cloud. It provides tools and functionalities to manage student advising processes, track student progress, and facilitate communication between advisors and students.
Features of Student Advising:
Advising Notes: Keep track of discussions and recommendations.
Appointment Scheduling: Allows students to schedule appointments with advisors.
Case Management: Manage and track advising cases and interventions.
Implementation:
Configure Advising Settings: Set up advising schedules, roles, and permissions.
Training: Provide training for advisors on using the advising tools within Education Cloud.
Monitoring and Reporting: Use dashboards and reports to monitor advising activities and student progress.
Reference:
Salesforce Education Cloud Documentation: Student Success Hub
NEW QUESTION # 106
A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The dataexported from SIS needs to be automatically modified to correspond to values in Salesforce.
Which integration approach should the consultant recommend?
Answer: D
Explanation:
AnETL tool is an integration approach that the consultant should recommend to populate data from the SIS to Salesforce, and automatically modify the data to correspond to values in Salesforce. An ETL tool is a software application that can extract, transform, and load data from one system to another. An ETL tool can perform data transformations such as mapping, filtering, sorting, and aggregating, to ensure that the data from the SIS matches the values in Salesforce. Lightning Connect, Salesforce Data ImportWizard, and Salesforce Data Loader are not integration approaches that can automatically modify the data to correspond to values in Salesforce. References:
https://developer.salesforce.com/docs/atlas.en-us.integration_patterns_and_practices.meta
/integration_patterns_and_practices/integ_pat_what_is_etl.htm
https://trailhead.salesforce.com/en/content/learn/modules/data-integration-strategies
NEW QUESTION # 107
A large university is planning to release a new recruitment and admissions solution using Salesforce. The university is closely evaluating a launch window in conjunction with the campus calendar.
Where should the university confirm the Salesforce product release dates that could impact the timeline?
Answer: C
Explanation:
The university can confirm the Salesforce product release dates that could impact the timeline on the Salesforce Trust website. The Salesforce Trust website provides information about the maintenance schedule, release calendar, and release readiness for Salesforce products. The university can use this information to plan their launch window in conjunction with the campus calendar. Trailhead, Setup Menu, and Partner Community are not places where the university can confirm the Salesforce product release dates. Reference:
https://status.salesforce.com/products/all/maintenances
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-release-readiness-strategies
NEW QUESTION # 108
The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help them build a CRM Strategy.
What are two recommendations the consultant should make to meet this requirement?
Answer: B,D
Explanation:
Explanation
The consultant should recommend the Advancement office to define organizational objectives and prioritize the organization's initiatives as two steps to build a CRM strategy. Defining organizational objectives means identifying the goals and outcomes that the Advancement office wants to achieve with Salesforce, such as increasing donor retention, improving donor engagement, or streamlining fundraising processes. Prioritizing the organization's initiatives means ranking the projects and tasks that the Advancement office needs to complete to achieve their objectives, based on factors such as urgency, impact, feasibility, or alignment.
Starting solution design during a discovery session or implementing Nonprofit Success Pack are not steps to build a CRM strategy. References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/crm-basics
NEW QUESTION # 109
The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.
What should the consultant confirm?
Answer: C
NEW QUESTION # 110
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