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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Roles and Responsibilities30%- Describe Renewals Manager role and integration
- Explain renewals tasks and success metrics
Topic 2: Business Acumen30%- Describe renewal cycle and risk action planning
- Evaluate products and services to meet customer goals
- Interpret key financial terms (e.g., CAPEX, OPEX)
Topic 3: Cisco Tools and Processes20%- Explain Smart Accounts & Smart Licensing
- Describe CX Portfolio and deal management processes
Topic 4: Customer Success Foundation10%- Define customer experience
- Explain the stages of the customer lifecycle
- Explain recurring revenue financial implications
- Describe recurring revenue financial terms
Topic 5: Customer Success10%- Define customer success
- Explain customer journey & IT purchasing models

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Cisco Renewals Manager Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which task is the responsibility of the Renewals Manager?

Answer: B

Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
* Identifying and prioritizing renewal opportunities and challenges
* Developing and executing renewal strategies and plans
* Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
* Negotiating and closing renewal deals
References: 2: Cisco Renewals Manager - Cisco


NEW QUESTION # 26
What does TPV means ?

Answer: A


NEW QUESTION # 27
An Account Manager states a renewal is expected to close without issues, but telemetry data shows the customer is using only 20% of purchased features. What should the RM do?

Answer: A

Explanation:
The correct action is to discuss the discrepancy with the Customer Success Manager (CSM) and incorporate the low-usage signal into the renewal strategy. Cisco's current Renewals Manager v2.0 blueprint explicitly requires the RM to identify renewal risks based on adoption, technical, commercial, and contractual early- warning indicators and to evaluate appropriate mitigation strategies. It also identifies usage as an important signal that should be aligned with Sales and the CSM. (Cisco Learning Content) Only 20% feature utilization is a material adoption concern because a customer that is not consuming the capabilities purchased may struggle to recognize sufficient realized value at renewal. The Account Manager's confidence is relevant commercial input, but it does not override objective adoption evidence. The RM should reconcile the conflicting signals collaboratively, particularly with the CSM, who is positioned to assess adoption, customer outcomes, and barriers to value realization.
Option B is inappropriate because bypassing the Account Manager breaks stakeholder alignment and can create conflicting customer communications. Option C is premature; reducing scope before determining why adoption is low could unnecessarily create contraction and reduce recurring revenue. Option D ignores a measurable early-warning indicator and therefore fails sound renewal-risk management.
Cisco's renewals methodology stresses coordination between renewals and customer success rather than treating renewal execution as an isolated quoting activity. (blogs.cisco.com) Thus, A is the appropriate RM response.


NEW QUESTION # 28
Which statement best summarizes the intended outcome of the Success Plan?

Answer: A


NEW QUESTION # 29
Which licensing model is the most complex for a customer to manage?

Answer: D


NEW QUESTION # 30
......

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