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Cisco 500-442 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Monitoring- Logging and diagnostics
- Performance monitoring and fault isolation
Configuration and Maintenance- System configuration management
- Upgrades and lifecycle management
Cisco Contact Center Enterprise Architecture- Core components overview (CUCM, CVP, UCCE)
- Deployment models and system architecture
System Administration- User and agent configuration
- Call routing and scripting basics

>> Exam 500-442 Syllabus <<

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

Answer: A,B


NEW QUESTION # 13
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

Answer: A,E


NEW QUESTION # 14
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

Answer: C


NEW QUESTION # 15
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

Answer: A,D


NEW QUESTION # 16
What is the function of the CVP Subdialog Return element in a VXML application?

Answer: B

Explanation:
The function of the CVP Subdialog Return element in a VXML application is to populate variables sent back to Cisco Contact Center Enterprise (CCE) from the VXML application. This element is used at the end of a subdialog invocation to return control to the main IVR application, along with any data collected or processed during the subdialog. This mechanism allows for dynamic exchange of information between different parts of an IVR application and the broader Contact Center solution, enabling complex call flows and data-driven decision-making.References:Documentation on Cisco's VXML Server and CVP provides detailed information on how Subdialog Return elements are used within VXML applications to interface with CCE and other components of the Contact Center infrastructure.


NEW QUESTION # 17
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