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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sales and Marketing Applications	10%	- Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence - Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books
Topic 2: Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities - Chatter 1. Feeds, groups, collaboration features
Topic 3: Configuration and Setup	15%	- Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules - User interface configuration 1. Declarative customization options 2. Navigation and global settings - Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure
Topic 4: Object Manager and Lightning App Builder	15%	- Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships - Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components
Topic 5: Service and Support Applications	10%	- Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage - Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements
Topic 6: Data and Analytics Management	17%	- Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup - Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization
Topic 7: Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Topic 8: Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration

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Salesforce Certified Administrator Sample Questions (Q28-Q33):

NEW QUESTION # 28
Ursa Major Solar recently purchased 15 new Salesforce licenses.
How many users can an administrator create at the same time on the add multiple users page?

A. A maximum of 10 users.
B. A maximum of 15 users.
C. An unlimited number of users.
D. A maximum of 5 users.

Answer: A

NEW QUESTION # 29
What is Force.com Platform? Choose 3 answers:

A. Modify the applications to meet your needs - (No- Coding)
B. Customize standard applications provided by Salesforce.com or build their own on-demand applications
C. Group standard and custom tabs into new custom applications
D. Point-and-click customization tool
E. Customize, integrate and create enterprise applications as a service and without software.

Answer: B,C,E

NEW QUESTION # 30
The Self Service Portal and Customer Portal are the same technology?

A. Yes
B. No

Answer: B

Explanation:
Section: Volume G

NEW QUESTION # 31
Sales Reps at Universal Containers want to prioritize and flag at-risk deals.
What feature should an administrator suggest to meet this requirement?

A. Einstein Opportunity Insights
B. Einstein Opportunity Scoring
C. Einstein Activity Capture
D. Einstein Lead Scoring

Answer: B

NEW QUESTION # 32
Fill in the blank.
What are the field property options for Custom Fields?

Answer:

Explanation:
See the answer below
Explanation/Reference:
Explanation:
Required,
Read-Only,
External ID,
Unique

NEW QUESTION # 33
......

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