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Cisco 300-810 Exam Syllabus Topics:

Section	Weight	Objectives
Application Clients	25%	- Deployment and configuration 1. Webex App 2. Cisco Jabber 3. Client policies and settings - Integration and features 1. Mobility and remote access 2. Presence integration 3. Voice and video features - Troubleshooting 1. Login and connectivity issues 2. Media quality issues 3. Feature availability problems
Cisco Unified IM and Presence	30%	- Troubleshooting 1. Calendar integration errors 2. XMPP issues 3. High availability failures 4. Federation connectivity 5. Notification service problems - Configuration 1. Persistent chat 2. Apple Push Notification Service 3. High availability 4. Centralized deployment 5. Calendar integration 6. Federation configuration (XMPP, SIP)
Single Sign-On (SSO) for Collaboration Applications	15%	- SAML 2.0 components 1. Profiles 2. Protocol 3. Assertion 4. Binding - SSO types in collaboration environment 1. Smart card authentication 2. Kerberos 3. Integrated Windows AD - SAML SSO login process flow
Cisco Unity Connection and Cisco Unity Express	30%	- Deployment and configuration 1. High availability and redundancy 2. IVR implementation 3. System setup and integration 4. Voice mail configuration - Management and maintenance 1. Backup and restore 2. Integration with CUCM 3. User and mailbox management - Troubleshooting 1. Call routing issues 2. Message delivery problems 3. Integration faults

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Cisco Implementing Cisco Collaboration Applications Sample Questions (Q188-Q193):

NEW QUESTION # 188
An administrator is troubleshooting a Cisco Jabber Deskphone Control Issue.
Which CTI event from the logs denotes that the request from Jabber to CTl Manager must the administrator check?

A. CTI ProviderOpenRequest
B. CTI ProviderRequest
C. CTI AvailableRequest
D. CTI OpenRequest

Answer: A

NEW QUESTION # 189
An engineer is assisting a user who is reporting Jabber desk phone control issues. The user has two desk phones, but jabber controls only one of them. The user is mot given the option to select the second phone within the Jabber client. Everything else is functioning normally with Jabber and with both desk phones.
Which action resolves this issue?

A. Set the Owner User ID on the second phone
B. Ensure that both phones are in the same device pool
C. Enable "Allow Control of Device from CTI" on the second phone.
D. Add the problematic phone to the user's Controlled Devices list

Answer: C

NEW QUESTION # 190
With TMS-scheduled conferences, which two changes made to an ongoing conference in Conference Control Center are available to individual participants (and not just the main participant)? (Choose two.)

A. Disconnect
B. Monitoring with TMS to provide conference information
C. Mute All
D. Send Message
E. Set Mic Off

Answer: D,E

Explanation:
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tms/admin_guide/Cisco-TMS-Admin-Guide-15-5.pdf

NEW QUESTION # 191
Refer to the exhibit.

After configuration of the Cisco IM&P cluster in high-availability mode, both IM&P servers remain in the initializing state. Which two actions ensure normal operations of this IM&P high-availability cluster? (Choose two.)

A. Confirm that Cisco Presence Engine, Cisco XCP Router, and Cisco DB services are up and running on both IM&P servers.
B. Restart the Server Recovery Manager service in Cisco Unified Serviceability - Network Services on both IM&P servers.
C. Clear the Enable High Availability check box in the Presence Redundancy Group configuration.
D. Ensure that an equal number of users are assigned to each IM&P server.
E. Verify that the Cisco XCP SIP Federation Connection Manager service is running.

Answer: B,D

NEW QUESTION # 192

Refer to the exhibit. A Cisco Jabber for windows users Is reporting an Issue with phone control. Which action will resolve this issue?

A. Uncheck "logged into hunt group" on the user's CSF device.
B. Change the privacy setting on the CSF device to "Off".
C. Create a device profile for the phone.
D. Add the standard CCM end users and standard CTl enabled permission groups for the user.

Answer: D

NEW QUESTION # 193
......

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