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CIPS L5M9 Exam Syllabus Topics:

Section	Weight	Objectives
Operational Risk, Sustainability and Ethics	15-20%	- Sustainable operations: green practices, circular economy - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks
Process Design, Planning and Improvement	20-25%	- Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management
Quality Management and Performance Measurement	15-20%	- Measuring efficiency, productivity and customer satisfaction - Quality control, assurance and improvement tools - Key Performance Indicators (KPIs) for operations - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks
Principles of Operations Management	15-20%	- Input-transformation-output model - Linkages between operations, procurement and supply chain - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Definition, scope and role of operations management
Lean, Agile and Responsive Operations	15-20%	- Application in manufacturing, service and public sectors - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Comparison and integration of lean and agile

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CIPS Operations Management Sample Questions (Q71-Q76):

NEW QUESTION # 71
Managing the supply chain, inventory and the implementation of Lean processes fall under which category of activity of the Operational Process?

A. delivery
B. developing
C. directing
D. designing

Answer: A

Explanation:
This is delivery as these activity relate to ensuring the goods get to the final customer. See p.51

NEW QUESTION # 72
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A. yes- operations management ensures there are sufficient goods produced to meet customer demand
B. no- operations management is concerned with ensuring the organisation is profitable
C. no - operations management can also be concerned with the creation of intangible goods
D. yes- operations management is ensuring a company has the correct resources to create goods

Answer: C

Explanation:
you can't touch or hold), also requires operations management. P.2

NEW QUESTION # 73
A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?

A. no- companies should set performance criteria each month and this may change depending on market conditions
B. no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
C. yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
D. yes- a company should focus on all criteria at each stage of the product lifecycle

Answer: B

Explanation:
4 is the correct answer. This is taken from the part of the study guide called 'Performance Objective Trade Offs' on p.41. It says that 'trying to achieve all objectives simultaneously will only lead to confusion and failure'. Personally I think that's a bit melo-dramatic for a study guide but the premise is right- depending on how sales are going, what your competitors are doing and other market factors, objectives may change and you'll need to prioritise some over others. Trying to do too much at the same time is never a good idea. Option 3 is incorrect because you shouldn't set objectives monthlythat's too frequent- you won't have chance to meet the objectives before they change again.

NEW QUESTION # 74
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?

A. customers are twice as likely to recommend the dentist if they had a positive experience
B. there is a gap between the service expected by customers and the service delivered
C. 80% of complaints are caused by 20% of the dentists
D. The booking process is very slow and doesn't meet customer expectations

Answer: C

Explanation:
Pareto is also known as the 80/20 rule- therefore the only correct option could be 1. P.126 talks about how Pareto is applied in diagnosing quality problems within an organisation. You'll have come across Pareto in Level 4 when it was used as a way of classifying inventory.

NEW QUESTION # 75
When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

A. no- creating products in low volumes often leads to a higher unit cost
B. yes- when producing low volumes of a product, cost savings can be transferred to the customer
C. no- the volume of products created does not impact upon unit costs as these are fixed in advance
D. yes- staff gain specialities when there is less products to create

Answer: A

Explanation:
3 is the correct answer. Firstly we look at if the sentence is true or not. It is not- so we can discount options 1 and 2. The study guide states that low volume = less specialisation and higher unit costs. It gives the example of McDonaldsbecause of the high volume of meals they produce, they have Standard Operating Procedures and staff specialising in different areas of the kitchen to ensure efficiency (one person takes the order, another person fries the burger, another makes the drinks). The higher the volume of items produced, the lower the unit cost is. This means that Option 4 is therefore incorrect.

NEW QUESTION # 76
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