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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Topic 2: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 3: Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
Topic 4: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Topic 5: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Topic 6: Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q37-Q42):

NEW QUESTION # 37
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Products
B. Manage Service Request Resolutions
C. Manage Service Request Status Values
D. Manage Service Request Severities
E. Manage Service Request Queue
F. Manage Service Request Categories

Answer: A,C,E,F

NEW QUESTION # 38
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to create all of your own components for the display of Engagement Cloud objects
B. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
C. have to contact Oracle Support for the permission to deploy your custom DCS application
D. not be able to preview your application before you publish it

Answer: A

NEW QUESTION # 39
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Enable the "Password Reset" option in the User Administration component.
B. Obtain the Change Password Link and add it to your DCS page.
C. Add the Password Reset component to your DCS application.
D. Instruct users that they can only change their password by chatting with an agent.

Answer: B

NEW QUESTION # 40
Which two keyboard shortcuts can be modified?

A. Create Service Request
B. Save and Continue
C. Cancel
D. OK
E. Save and Close

Answer: A,D

NEW QUESTION # 41
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Answer: C

NEW QUESTION # 42
......

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