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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Operational Procedures	21%	- IT service management 1. Disaster recovery planning 2. Documentation and change management 3. Backup and recovery processes - Communication and professionalism 1. SLA management 2. Customer service techniques 3. Incident reporting - Safety and compliance 1. Workplace safety procedures 2. Environmental controls 3. Privacy and regulatory compliance
Topic 2: Security	28%	- Security fundamentals 1. Permissions and access control 2. Zero Trust concepts 3. Authentication and authorization - Network and application security 1. Encryption technologies 2. Firewalls and security appliances 3. Wireless security protocols - Threats and mitigation 1. Data protection and disposal 2. Malware types and removal 3. Social engineering prevention
Topic 3: Operating Systems	28%	- Mobile operating systems 1. App installation and security settings 2. Mobile device management 3. Android and iOS configuration - macOS, Linux, and Chrome OS basics 1. Command-line operations 2. Installation and navigation 3. System configuration and maintenance - Windows installation, configuration, and management 1. File systems, partitions, and storage management 2. Windows 10/11 features and settings 3. Device drivers and system updates 4. Command-line tools and scripting
Topic 4: Software Troubleshooting	23%	- Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems - Operating system issues 1. Update and driver failures 2. System crashes and performance issues 3. Boot errors and startup problems - Mobile device troubleshooting 1. Connectivity and synchronization issues 2. Performance and battery problems 3. App and OS update failures

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q121-Q126):

NEW QUESTION # 121
A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

A. Configure private browsing.
B. Verify valid certificates.
C. Disable the pop-up blocker.
D. Clear the browser cache.

Answer: C

Explanation:
Pop-up blockers can sometimes prevent essential pop-up windows required by websites to display transaction details.
Clear the browser cache: Helps with loading issues but not specific to pop-ups.
Disable the pop-up blocker: The correct solution, as it allows the blocked pop-up to be displayed.
Configure private browsing: Prevents storing browsing data but does not affect pop-ups.
Verify valid certificates: Ensures secure connections but does not resolve pop-up issues.

NEW QUESTION # 122
An end user is experiencing issues with their email application not updating on their mobile device. They restarted the application, and their email on their personal computer is working. The mobile device is able to access and navigate through the Internet with no issues. Which of the following would resolve the issue?

A. Reinstall the email application.
B. Log out and log in again to the email application.
C. Remove email application cache data.
D. Restart the mobile device.

Answer: C

Explanation:
The correct answer is D. Remove email application cache data. The question eliminates several broader causes: the email service works on the user's computer, the mobile device has Internet access, and the app has already been restarted. That points to a local app data or cache problem on the mobile device. Clearing the app cache removes temporary data that can prevent an app from refreshing correctly, without immediately taking the more disruptive step of reinstalling the application. The A+ materials emphasize mobile app troubleshooting through least-disruptive steps before destructive actions. The All-in-One Exam Guide explains that mobile troubleshooting often focuses on ruling out software issues first and using steps that inconvenience the user least. Logging out and back in may help if the account token is stale, but the better targeted fix for an app not updating while connectivity works is clearing cached application data. Reinstalling is a later step.

NEW QUESTION # 123
A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?

A. Demagnetize memory for security.
B. Use antistatic bags for storage and transport.
C. Plug in the power supply to ground each workstation.
D. Install memory in identical pairs.

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
RAM is an electrostatic-sensitive component. When removing or transporting RAM modules, they should be stored in antistatic bags to protect against electrostatic discharge (ESD), which can damage the memory. This is a standard best practice in hardware handling.
A: Demagnetization is not applicable to RAM.
C: Plugging in power to ground is not safe or recommended for static protection.
D: Installing identical memory pairs is applicable for dual-channel configuration, but not directly related to transporting or handling RAM.
Reference:
CompTIA A+ 220-1102 Objective 4.3: Explain environmental impacts and procedures.
Study Guide Section: ESD safety practices and component handling procedures

NEW QUESTION # 124
A company wants to provide its employees with devices that align with the company's mission to support open-source projects. Which of the following should a technician recommend?

A. Notebooks with macOS
B. Tablets with iPadOS
C. Smartphones with Android
D. Desktops with Microsoft Windows

Answer: C

Explanation:
Android is based on open-source software through the Android Open Source Project, making Android devices the best fit for a company that wants to support open-source technology.

NEW QUESTION # 125
A technician needs to change hibernation settings on a Windows computer by applying a batch file. Domain policies are unavailable. Which of the following is the best way to achieve this goal?

A. Run gpupdate from command prompt
B. Update the computer's firmware
C. Use Power Options in Control Panel
D. Use the powercfg command in PowerShell

Answer: D

Explanation:
The powercfg command in PowerShell or Command Prompt can modify hibernation settings and is suitable for use in a batch file.

NEW QUESTION # 126
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