ITILFNDv4資格参考書 & ITILFNDv4日本語サンプル

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Understand the key concepts of service management	- Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Understand the purpose and components of the ITIL service value system	- Governance - Practices - Guiding Principles - Continual Improvement - Service Value Chain
Understand the four dimensions of service management	- Partners and Suppliers - Information and Technology - Value Streams and Processes - Organizations and People
Understand the activities of the service value chain	- Improve - Plan - Obtain/Build - Deliver & Support - Design & Transition - Engage
Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Focus on value - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback - Keep it simple and practical - Start where you are - Optimize and automate
Know the purpose and key terms of 15 ITIL practices	- Supplier Management - Problem Management - Deployment Management - Continual Improvement - Service Request Management - Service Level Management - IT Asset Management - Change Control - Monitoring and Event Management - Information Security Management - Incident Management - Relationship Management - Service Desk - Service Configuration Management - Release Management

>> ITILFNDv4資格参考書 <<

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EXIN ITIL 4 Foundation 認定 ITILFNDv4 試験問題 (Q50-Q55):

質問 # 50
Which of the following statements about change authorization is CORRECT?

A. The technician making an emergency change can authorize such changes
B. Every time a standard change is requested a change authority is assigned
C. Ensuring that changes are authorized after their deployment is done by the change authority
D. The change type and model is the basis for assigning the change authority

正解：D

質問 # 51
Which statement about the steps to fulfill a service request is CORRECT?

A. They should be brief and simple
B. They should include incident handling
C. They should be complex and detailed
D. They should be well-known and proven

正解：D

質問 # 52
Who is responsible for defining metrics for change management?

A. The change advisory board (CAB)
B. The change management process owner
C. The continual service improvement manager
D. The service owner

正解：B

質問 # 53
Which statement about emergency changes is CORRECT?

A. Emergency changes are low risk and well understood
B. Authorization of emergency changes may be deferred until after implementation
C. Emergency changes are not usually recorded in the change schedule
D. It is necessary to complete all documentation before an emergency change is implemented

正解：C

質問 # 54
Which describes a 'change authority'?

A. A person who approves a change
B. A model used to determine who will assess a change
C. A way to manage the people aspects of change
D. A tool used to help plan changes

正解：A

質問 # 55
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