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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Service value chain - Continual improvement - Opportunity, demand, and value - Guiding principles - Governance
ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement)
Key Concepts of Service Management	- Organizations, service providers, service consumers - Value and value co-creation - Products and services relationship
Four Dimensions of Service Management	- Value streams and processes - Partners and suppliers - Organizations and people - Information and technology

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EXIN ITIL 4 Foundation Sample Questions (Q275-Q280):

NEW QUESTION # 275
What is the MAIN benefit of 'problem management'?

A. Reducing the number and impact of incidents
B. Restoring normal service as quickly as possible
C. Maximizing the number of successful changes
D. Managing workarounds and known errors

Answer: A

NEW QUESTION # 276
When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

A. An organization should always develop competencies in methodologies and techniques that will meet their needs
B. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
C. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
D. An organization should always use a single technique to ensure metrics are consistent

Answer: A

NEW QUESTION # 277
Which guiding principle considers the importance of customer loyalty?

A. Progress iteratively with feedback
B. Focus on value
C. Optimize and automate
D. Start where you are

Answer: B

NEW QUESTION # 278
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A. Design controls and metrics and add them individually until all are implemented
B. Only add controls and metrics that are required for compliance
C. Design controls and metrics first, then remove those not adding value
D. Only add controls and metrics when they are needed

Answer: D

NEW QUESTION # 279
Which practice has a purpose that includes ensuring that risks have been properly assessed?

A. Service configuration management
B. Problem management
C. Service level management
D. Change control

Answer: D

NEW QUESTION # 280
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