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| Section | Weight | Objectives |
|---|---|---|
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking |
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NEW QUESTION # 60
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?
Answer: A
Explanation:
A/B testing best helps the product owner decide which version of a feature to invest in by comparing different variations with real users and measuring which delivers better results or engagement.
NEW QUESTION # 61
How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?
Answer: A
Explanation:
The capacity and performance management practice can best improve resilient operations by assessing improvement opportunities to reduce technical debt, which minimizes performance risks, prevents failures, and strengthens overall system stability.
NEW QUESTION # 62
Which is an example of a typical behaviour pattern for 'design thinking'?
Answer: A
Explanation:
Design thinking is an iterative, human-centred approach that emphasizes exploration, prototyping, and learning through feedback. Experimenting with and testing ideas is a core behaviour pattern because it enables teams to quickly validate assumptions, refine solutions, and adapt based on real user feedback and observed outcomes.
NEW QUESTION # 63
Which concept would MOST help to ensure that information needed to identify problems is available?
Answer: C
Explanation:
Safety culture most helps ensure that information needed to identify problems is available, because it promotes openness, transparency, and the reporting of issues without fear of blame, enabling better problem identification and resolution.
NEW QUESTION # 64
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
Answer: A
Explanation:
Chaos engineering is the best technique in this context because it proactively tests the resilience of a large and complex infrastructure by intentionally introducing failures. This helps identify weaknesses before they cause incidents that impact users.
NEW QUESTION # 65
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