ITIL First-grade ITIL-4-Foundation - Exam ITIL 4 Foundation Exam Simulator Free

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
ITIL Practices30%- General management practices
  • 1. Information security management
    • 2. Service level management
      • 3. Supplier management
        • 4. Continual improvement
          • 5. Relationship management
            - Service management practices
            • 1. Problem management
              • 2. Incident management
                • 3. Change enablement
                  • 4. Service request management
                    • 5. Deployment management
                      • 6. Service configuration management
                        • 7. Service desk
                          ITIL Guiding Principles20%- Collaborate and promote visibility
                          - Progress iteratively with feedback
                          - Start where you are
                          - Focus on value
                          - Think and work holistically
                          - Keep it simple and practical
                          - Optimize and automate
                          Four Dimensions of Service Management15%- Value streams and processes
                          - Organizations and people
                          - Information and technology
                          - Partners and suppliers
                          ITIL Service Value System20%- Governance
                          - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
                          - Overview and purpose
                          - Continual improvement
                          Service Management Concepts15%- Service relationships: service providers, consumers, stakeholders
                          - Value, outcomes, costs and risks
                          - Products and services

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                          Reliable ITIL ITIL-4-Foundation Exam Question - Reliable ITIL-4-Foundation Exam Sample

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                          ITIL 4 Foundation Exam Sample Questions (Q67-Q72):

                          NEW QUESTION # 67
                          What includes governance as a component?

                          Answer: D


                          NEW QUESTION # 68
                          Which practice is the responsibility of everyone in the organization?

                          Answer: A


                          NEW QUESTION # 69
                          Identify the missing word(s) in the following sentence.
                          A(n) [?] is the cause, or potential cause, of one or more incidents.

                          Answer: C

                          Explanation:
                          In ITIL 4 terminology, a problem is defined as the cause, or potential cause, of one or more incidents. Incident management deals with restoring service as quickly as possible, while problem management focuses on finding and addressing the underlying causes so that incidents do not recur.
                          * A problem is therefore directly associated with the cause behind one or more incidents, matching the wording in the sentence.
                          * A known error is a problem that has been analyzed and has a documented root cause and workaround; it is not simply "the cause or potential cause" but a further state of a problem.
                          * A change is the addition, modification, or removal of anything that could have a direct or indirect effect on services, not specifically the cause of incidents.
                          * An event is any change of state that has significance for the management of a service or other configuration item; again, not defined as the cause of incidents.
                          Because ITIL 4 explicitly associates the phrase "cause, or potential cause, of one or more incidents" with problem, the correct answer is D.


                          NEW QUESTION # 70
                          Which activity captures the demand for incident resolution and service requests?

                          Answer: D


                          NEW QUESTION # 71
                          Which statement about emergency changes is CORRECT?

                          Answer: D


                          NEW QUESTION # 72
                          ......

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