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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Cisco Tools and Processes	20%	- Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes
Customer Success Foundation	10%	- Define customer experience - Describe recurring revenue financial terms - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle
Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration
Business Acumen	30%	- Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning

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Cisco Renewals Manager Sample Questions (Q67-Q72):

NEW QUESTION # 67
What are the 3 Cs of Cisco's CX Installed Base (CX-IB) Methodology?

A. Check start dates, Co-terminate start dates. Consolidate services
B. Cover the uncovered, Co-terminate end dates. Consolidate contracts
C. Connect, Communicate, Consolidate
D. Communicate, Co-terminate end dates. Consolidate contracts

Answer: B

NEW QUESTION # 68
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?

A. Stealth watch
B. App Dynamics
C. Meraki
D. Tetration

Answer: A

NEW QUESTION # 69
What support should an RM take from the CSM?

A. Communicate value and the impact of Cisco solutions.
B. Oversee the closure of contracts.
C. Book customer-service briefings.
D. Communicate new greenfield opportunities.

Answer: A

Explanation:
Communicate value and the impact of Cisco solutions to the customer
Help the customer achieve their desired outcomes and realize the full potential of their investment Provide feedback and insights on customer health, satisfaction, and adoption

NEW QUESTION # 70
Which statement best summarizes the intended outcome of the Success Plan?

A. development of a customer-centric view for achieving value from their portfolio
B. provide scheduling for resolving customer qual y issues
C. grow incremental annual recurring revenue
D. generate financial data that indicates a customer's propensity to renew

Answer: A

Explanation:
the Success Plan is:
* A document that outlines the customer's goals, challenges, desired outcomes, and success metrics
* A collaborative effort between Cisco, partners, and customers to align on the customer's vision and strategy
* A roadmap that guides the customer through the lifecycle stages of plan, build, adopt, and renew
* A development of a customer-centric view for achieving value from their portfolio References: 1: Success Plan - Cisco

NEW QUESTION # 71
What does a renewal proposal contract outline?

A. the updated terms, services, and pricing options
B. detailed information about the resources that will support the implementation
C. the customer's current needs, challenges, and goals
D. guarantee that the customer will participate in an advocacy blog post

Answer: A

NEW QUESTION # 72
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