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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Success Foundation	10%	- Explain the stages of the customer lifecycle - Explain recurring revenue financial implications - Define customer experience - Describe recurring revenue financial terms
Topic 2: Cisco Tools and Processes	20%	- Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes
Topic 3: Business Acumen	30%	- Evaluate products and services to meet customer goals - Interpret key financial terms (e.g., CAPEX, OPEX) - Describe renewal cycle and risk action planning
Topic 4: Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration
Topic 5: Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models

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Cisco Renewals Manager Sample Questions (Q68-Q73):

NEW QUESTION # 68
Which is the first step in a solutions-led sales approach?

A. understand the customer's objectives
B. present quote to customer
C. identify the latest technology release
D. examine previous purchases

Answer: A

NEW QUESTION # 69
Which area of the Success Plan is the Renewal Manager responsible?

A. Solution Renewal
B. Adoption Barriers Overcome
C. Success Plan Hypothesis
D. Barriers Predicted

Answer: D

NEW QUESTION # 70
Which statement is the most accurate description of the Health Index?

A. a measurement tool for resolving specific product quality issues and adoption barriers
B. an ongoing measurement of several key customer health indicators
C. an ongoing measurement of customer sentiment
D. a tool for service providers to determine what stage of the lifecycle to offering training solutions

Answer: B

Explanation:
the Health Index is:
An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion A tool that helps Cisco and partners monitor and improve customer outcomes and experiences A score that ranges from 0 to 100, where higher scores indicate better health

NEW QUESTION # 71
An RM is reviewing the PXP renewal pipeline for the upcoming quarter. The pipeline contains hundreds of opportunities. How should the RM analyze this data to prioritize immediate outreach?

A. By filtering for opportunities that have already been processed by the AutoQuote system.
B. By filtering for opportunities with the longest customer tenure to ensure loyalty.
C. By filtering for opportunities with the highest discount levels to maximize partner profitability.
D. By filtering for opportunities with the highest TCV and earliest expiration dates.

Answer: D

Explanation:
The RM should prioritize opportunities according to a combination of financial exposure and time sensitivity.
Filtering for the highest Total Contract Value (TCV) and the earliest expiration dates identifies renewals that represent the greatest revenue impact and require the most immediate action.
Cisco ' s current Renewals Manager v2.0 blueprint explicitly requires the RM to analyze PXP data to prioritize the renewal pipeline and track partner KPIs. It also requires interpretation of recurring-revenue metrics such as ARR, ACV, TCV, NRR, and OTRR to assess portfolio health. In addition, Cisco defines operational renewal checkpoints at T-120, T-90, T-60, and T-30, making proximity to expiration a critical prioritization factor. (Cisco Learning Content) A high-TCV opportunity that is approaching expiration represents both significant revenue exposure and limited remaining execution time. These opportunities should therefore receive attention before lower-value or later-dated renewals. Cisco ' s renewal tools similarly organize visibility around upcoming and expiring contracts so that renewal activity can occur before coverage lapses. (cisco.com) Option A uses customer tenure, which does not directly quantify urgency or financial exposure. Option C focuses on automation status rather than renewal priority. Option D prioritizes discounts, which are a commercial consideration but not the primary determinant of outreach urgency.
Therefore, B is correct.

NEW QUESTION # 72
When renewing a contract with a customer, which action is important?

A. Propose only the most important part of the solution.
B. Validate customers business needs.
C. Start discussions once the contract has expired.
D. Do not offer any financing solutions.

Answer: A

NEW QUESTION # 73
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