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Inventory & Purchasing Management: 5-10%

Operating Customer Assets: The test takers should demonstrate their skills in creating child assets, configuring asset properties, 3D asset forms, and uses for the customer assets.
Operating Inventory & Warehouses: This subtopic covers the learners’ skills in viewing product inventory, setting up warehouses and inventory, adjusting inventory, and updating inventory manually with the use of inventory journals.
Operating Purchasing & Product Returns: The examinees will be required to demonstrate competence in creating purchase orders, determining product return alternatives, explaining purchase order processes, as well as finalizing returns.

Microsoft MB-240 Certification Exam consists of multiple-choice questions, with a total of 40-60 questions to be answered in a time frame of 120 minutes. MB-240 exam is available in English and Japanese, and can be taken online or at a physical testing center. Passing the exam requires a score of at least 700 out of 1000.

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Field Service Mobility Management: 10-15%

Configuring Mobile Apps: The individuals should have competence in configuring steps for the Field Service mobile applications, offline data & sync filters, Work Order, and booking forms.
Installing Mobile Apps: This requires skills in installing and signing into Field Service Mobile applications, working offline, and identifying supported platforms and pre-requisites, among others.

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q132-Q137):

NEW QUESTION # 132
Drag and Drop Question
You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 133
LitWare has requirements for the ability to track technician time.
You need to set up a manual option to track the time against the work orders.
Which three actions should you perform in sequence? To answer, move the three a Arrange the three actions in the correct order.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

NEW QUESTION # 134
Drag and Drop Question
Your company uses Microsoft Dynamics 365 Field Service to schedule work orders.
One of the field service operations managers needs to understand when the different resource types should be scheduled.
You need to provide the manager with a matrix of when you should schedule the various resource types on a work order.
What are the resource types you should use for each scenario? To answer, drag the appropriate resource type to the appropriate scenario. Each resource type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 135
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).
When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?

A. Update the Security Roles for the FSM project within Woodford.
B. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
C. Update the Priority for the FSM project within Woodford.
D. Update the Security Roles for all Bookable Resources within Dynamics 365.

Answer: A

Explanation:
Your Organization has not configured the Field Service Mobile app with the correct project.
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq

NEW QUESTION # 136
Your company's product inventory specialists use the Field Service mobile app to manage inventory, purchasing, and returns. You need to train the product inventory specialists on the processing actions available with return merchandise authorizations (RMA), Which three processing actions are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Return for Replacement
B. Return for Repair
C. Return to Vendor (RTV)
D. Change Equipment Ownership
E. Return to Warehouse

Answer: C,D,E

NEW QUESTION # 137
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