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| Certification Vendor: | PeopleCert (Axelos) |
|---|---|
| Exam Name: | MSP Practitioner 5th Edition |
| Exam Number: | MSP-Practitioner |
| Exam Format: | Scenario-based questions, Objective Test Paper (OTP), Multiple Choice |
| Real Exam Qty: | 70 |
| Related Certifications: | MSP Foundation 5th Edition |
| Exam Duration: | 150 minutes |
| Certificate Validity Period: | 3-5 years (subject to PeopleCert renewal policy) |
| Exam Price: | USD 450-550 |
| Available Languages: | English |
| Passing Score: | 70% |
| Sample Questions: | Peoplecert MSP-Practitioner Sample Questions |
| Exam Way: | Online proctored exam or at authorized test centers |
| Pre Condition: | Must have passed MSP Foundation 5th Edition exam |
| Official Syllabus URL: | https://www.peoplecert.org |
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NEW QUESTION # 64
Which type of cost is associated in training, moving and supporting an operational unit?
Answer: D
Explanation:
Training, moving, and supporting operational units fall under business change and transition costs. These costs are related to the activities required to move from the current state to the future state, including training staff and supporting new operations. The MSP Practitioner clarifies: "Training and moving an operational unit is related to transition," distinguishing these from capital costs (assets) and programme management costs.
NEW QUESTION # 65
It has been agreed with the sponsoring group that a risk review should be held before any of the new customer processes and web-based portal services are used by call centre staff to consider any risks before transition.
This risk review needs to be documented appropriately.
Which role should approve the inclusion of this risk review in the relevant programme control document?
Answer: D
Explanation:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The Senior Responsible Owner (SRO) is the individual ultimately accountable for the programme. One of the SRO's primary responsibilities is to ensure that the programme is governed effectively and that all necessary controls are in place to protect the organization and ensure benefit realization. Governance includes the approval of the Programme Strategy and its subsidiary plans, such as the Risk Management Approach and the Transition Plan.
In this scenario, holding a risk review before transition is a critical governance control. Because this decision was agreed with the Sponsoring Group, it becomes a formal part of the programme's oversight framework.
Option A is correct because the SRO is the person authorized to approve the "rules of the game" for the programme. While the Programme Manager (Option B) might draft the document and the Programme Office (Option D) might maintain it, the authority to approve how the programme will be controlled-especially regarding high-stakes activities like transitioning to new customer processes-rests with the SRO. The SRO must be satisfied that the risks are being managed before the business assumes the impact of the change. This ensures that the programme remains aligned with corporate risk appetite and strategic objectives.
NEW QUESTION # 66
Which of the following is not correct about 'Leading change'?
Answer: C
NEW QUESTION # 67
The Department of Utilities Oversight (DOUO) is the regulating body overseeing utility companies in the region. The regulator has advised UU that they are concerned there will be a lack of competition in the industry, once UU sales are increased. UU has contacted both the DOUO and other water companies in the region to work on identifying solutions that would be practical for everyone.
Is this an appropriate application of the 'collaborate across boundaries' principle, and why?
Answer: B
Explanation:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
The principle of 'Collaborate across boundaries' in MSP 5th Edition emphasizes that programmes are often cross-functional and involve a diverse range of stakeholders, both internal and external to the organization.
This principle acknowledges that the outcomes and benefits of a programme are rarely achieved in isolation.
To be successful, a programme must break down silos and engage with the broader ecosystem, which includes partners, suppliers, regulators, and even competitors where appropriate.
In this scenario, UU is proactively engaging with the external regulator (DOUO) and other water companies.
This is a direct application of collaborating across boundaries because it seeks to build a collaborative environment to solve a shared industry challenge-ensuring fair competition. Option B is correct because the essence of this principle is about involving the "right stakeholders" to ensure that the environment in which the programme operates is supportive of its goals. By working with the regulator and other companies, UU is ensuring that the policies and solutions developed are practical and inclusive, rather than being imposed externally. This collaboration reduces the risk of future regulatory intervention that could derail the programme's success. While internal collaboration (Option D) is part of the principle, limiting it to internal departments would be an incorrect and narrow interpretation of the MSP framework, which specifically encourages looking outward to the wider context of the programme.
NEW QUESTION # 68
The CFO has specified the need to calculate the Net Present Value (NPV) to demonstrate the return on investment for the programme. How should the resulting benefit be expressed?
Answer: B
Explanation:
Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project- programme-and-portfolio-management of 5th Edition MSP:
In MSP 5th Edition, the 'Justification' and 'Benefits' themes emphasize that benefits must be measurable and expressed in a way that allows for objective assessment of the programme's value. When a CFO requests a Net Present Value (NPV) calculation, they are looking for a financial representation of the programme's worth. NPV is a financial metric used to represent the value of future cash flows in today's terms. Therefore, the benefits feeding into this calculation must be expressed in financial terms.
Option B is the correct answer because "cost savings" are tangible, financial benefits that can be directly used in an NPV calculation. In the context of the UU scenario, HR efficiencies leading to reduced staff costs provide a direct cash-flow impact. While Option C (additional sales) is also financial, it is often more speculative than cost savings. Option D uses a "cash proxy," which is a technique used in MSP to assign a monetary value to non-financial benefits (like customer satisfaction), but since the scenario specifically mentions HR efficiencies and cost-saving metrics are already available, a direct financial measure is preferred for a formal NPV. Option A is incorrect because non-financial measures (like brand reputation) cannot be directly included in an NPV formula without conversion. MSP 5th Edition stresses that the Business Case must be supported by a robust Benefit Realization Plan where financial benefits are clearly quantified to justify the investment.
NEW QUESTION # 69
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