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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Success Foundation	10%	- Describe recurring revenue financial terms - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle - Define customer experience
Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics
Business Acumen	30%	- Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX)
Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing

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Cisco Renewals Manager Sample Questions (Q50-Q55):

NEW QUESTION # 50
Which two factors drive subscription value for customers?(Choose two)

A. Training access
B. Freeware offers
C. Continuous access to innovation
D. Up to date security protection
E. Bunding of software and hardware

Answer: C,D

NEW QUESTION # 51
Which service offering helps define the IT vision and strategy of the customer?

A. optimization
B. advisory
C. training
D. support

Answer: B

Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
IT strategy and planning
Business and technology alignment
IT governance and operating models
IT transformation and innovation
IT performance and optimization

NEW QUESTION # 52
Which group of products are enterprise networking products?

A. Routing, Switching, Access Points
B. Salesforce, Box, AWS
C. WAN, LAN, Wireless
D. iWAN, Viptela, Meraki

Answer: A

NEW QUESTION # 53
Which two actions can a partner or customer perform within CCW-R? (Choose two.)

A. change Customer Address
B. set up billing
C. view and manage their contracts
D. order new services
E. download hardware, software and services datasheets

Answer: A,C

Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
Change Customer Address: This allows the user to update the customer address information for a quote or an order.
View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.

NEW QUESTION # 54
Which task is the responsibility of the Renewals Manager?

A. managing the Success Plan
B. driving adoption of specific technologies
C. managing recurring revenue risk
D. billing recurring revenue contracts

Answer: C

Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
* Identifying and prioritizing renewal opportunities and challenges
* Developing and executing renewal strategies and plans
* Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
* Negotiating and closing renewal deals
References: 2: Cisco Renewals Manager - Cisco

NEW QUESTION # 55
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