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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System (SVS)15%- Service Value Chain
- Practices Overview
- Governance
ITIL Guiding Principles25%- Progress Iteratively with Feedback
- Optimize and Automate
- Start Where You Are
- Collaborate and Promote Visibility
- Focus on Value
- Think and Work Holistically
- Keep It Simple and Practical
ITIL Practices Overview15%- Service Desk
- Incident Management
- Problem Management
- Change Enablement
- Service Level Management
Four Dimensions of Service Management20%- Value Streams and Processes
- Organizations and People
- Information and Technology
- Partners and Suppliers
Service Management Key Concepts25%- Service Relationships and Stakeholders
- Value and Value Co-creation

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ITIL 4 Foundation Exam Sample Questions (Q15-Q20):

NEW QUESTION # 15
What three elements make up the Service Portfolio?

Answer: A

Explanation:
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NEW QUESTION # 16
What should remain uonslani within an organization, even when the organization's objectives change?

Answer: B


NEW QUESTION # 17
Which step of the 'continual improvement model' defines measurable targets?

Answer: D

Explanation:
Explanation
This is one of the most important questions for continual improvement. This question helps to define measurable targets for the IT service provider that will help to reach the vision of the company in the long-term. At this stage, we look at the identified key performance indicators from the previous step and determine what values we want to target for each of these indicators. This decision must be made with the business's vision in mind, but also with a sense of what is practically possible.
https://blog.masterofproject.com/continual-improvement-model/


NEW QUESTION # 18
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

Answer: D

Explanation:
This dimension encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services. This dimension also incorporates contracts and other agreements between the organization and its partners or suppliers2.


NEW QUESTION # 19
Which statement about metrics is CORRECT?

Answer: C


NEW QUESTION # 20
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