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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
OmniStudio (Vlocity) Capabilities	- FlexCards and UI Composition - DataRaptors and Integration Procedures - OmniScripts and Guided Experiences
Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization
Industry Process Automation	- Customer Lifecycle Management - Service and Provisioning Workflows

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q71-Q76):

NEW QUESTION # 71
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Apply Promotion
B. Disconnect and New order
C. Modify Order
D. Change of Plan

Answer: D

Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.

NEW QUESTION # 72
T current architecture has two systems one which is sales facing (internal) other is customer facing (website).
Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

Answer: A

Explanation:
Managing the product catalog in the Enterprise Product Catalog and using Digital Commerce APIs to expose the catalog to web channels (C) offers a centralized approach to catalog management within Salesforce, ensuring consistency and accuracy across internal and customer-facing platforms.References:Salesforce Digital Commerce API and Enterprise Product Catalog documentation.

NEW QUESTION # 73
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize

Answer: A,C,E

NEW QUESTION # 74
UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A. To identify the metadata related error not previously seen with a subset of data
B. To understand how long, the data load in production should take
C. To identify the data error that was not surfaced during testing with subset of data
D. To identify the risk of hitting governor limit with the production load

Answer: C,D

NEW QUESTION # 75
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
D. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

Answer: B

NEW QUESTION # 76
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