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Servicenow CSA (Servicenow Certified System Administrator) 시험은 Servicenow 플랫폼과 함께 일하는 IT 전문가를위한 업계 인식 인증입니다. 이 시험은 ServiceNow 인스턴스를 구성 및 관리하는 데 필요한 기술과 지식을 검증하고 일반적인 문제를 해결하며 시스템 유지 관리를위한 모범 사례를 구현합니다. 인증은 Servicenow Administration에서 IT 전문가의 전문 지식을 보여주고 구직 시장에서의 신뢰성을 높이기 위해 고안되었습니다.
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ServiceNow CSA 시험은 ServiceNow 시스템 관리와 관련된 다양한 주제를 다루는 포괄적인 평가입니다. 이 시험은 6개 섹션으로 나누어져 있으며, 각 섹션마다 ServiceNow 관리의 특정 영역에 초점을 맞추고 있습니다. 이러한 영역에는 사용자 인터페이스 및 탐색, 시스템 관리, 데이터베이스 관리, 서비스 자동화, 워크플로 관리 및 보고 및 분석이 포함됩니다. 시험은 60개의 객관식 문제로 구성되어 있으며 약 90분이 소요됩니다.
질문 # 106
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
정답：A
설명：
Access Control rules in ServiceNow define who cancreate, read, write, or deleterecords in a table or specific fields. These rules are applied at thetable or field leveland follow a specificnaming convention:
TableName.FieldName
Naming Convention for Access Control Rules:
If an Access Control rule applies to a specifictable, its format isTableName(e.g.,incident).
If it applies to a specificfield, it followsTableName.FieldName(e.g.,incident.major_incident).
Major Incident is a field in the Incident table:
Theincidenttable represents the ITSMIncident Management module.
Major Incidentis aspecific fieldwithin theincidenttable.
To apply anAccess Control Ruleto this field, the rule name must beincident.major_incident.
A: Incident.Major_Incident:Incorrect because ServiceNow Access Control rulesdo not use uppercase table or field names-they are alwayslowercase.
B: incident=>major_incident:Incorrect syntax-ServiceNow does not use=>in Access Control names.
C: incident<=>major_incident:Incorrect syntax-ServiceNow does not use<=>in rule naming conventions.
D: incident||major_incident:Incorrect syntax-ServiceNow does not use||(logical OR) in Access Control naming.
ServiceNow Access Control Rules Guide:ServiceNow Docs
How to Create and Manage Access Control Rules in ServiceNow
Why is the Correct Answer "incident.major_incident"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:By usingincident.major_incident, we correctly definefield-level securityfor theMajor Incidentfield in theIncident table.
질문 # 107
Which objects can be used in Inbound Action scripts?
정답：A
질문 # 108
What action can be performed by selecting the Additional actions menu in Table Builder?
정답：A
설명：
Table Builderis a feature in ServiceNow that allows administrators tomanage table structures, relationships, and configurations.
The"Additional Actions"menu includes options such ascreating database indexes, which improve query performance.
Explanation of Incorrect Options:
Duplicate the selected form view (A)# Form views are configured separately and not via Table Builder.
Add a new module (B)# Modules are added in the Application Navigator,not Table Builder.
Schedule a job (D)# Jobs are created in theSystem Scheduler, not Table Builder.
Reference:
ServiceNow Docs - Table Builder
질문 # 109
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
정답：A
설명：
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/contextual- security/concept/acl-rule-types.html
질문 # 110
How is a user defined in ServiceNow?
정답：A
설명：
In ServiceNow, a User is a record stored in the User [sys_user] table. This table contains details about every user in the system, including their name, email, roles, department, and more.
Key Characteristics of the User [sys_user] Table:
Stores Core User Information
Each user in ServiceNow is represented as a record in this table.
Standard fields include:
User ID
Name
Email
Roles
Department
Location
Supports Authentication and Permissions
Users are assigned roles and groups, which control what they can access in ServiceNow.
Authentication methods like LDAP, SSO, OAuth, and Local Authentication rely on this table.
Integrates with Other ServiceNow Modules
Users in sys_user are referenced in various tables, such as:
sys_user_role (User Roles)
sys_user_group (User Groups)
sys_user_has_role (Mapping between Users and Roles)
Incorrect Answer Choices Analysis:
A . A user is a record stored in the User Preference [sys_user_preference] table
❌ Incorrect - The sys_user_preference table stores user-specific preferences (e.g., UI settings, default views), not user records.
B . A User is a record stored in the Profile [sys_user_profile] table
❌ Incorrect - There is no standard "sys_user_profile" table in ServiceNow.
C . A user is a field in the LDAP integration
❌ Incorrect - While LDAP can import users into ServiceNow, users themselves are stored in the sys_user table, not in an LDAP-specific field.
Official ServiceNow Documentation Reference:
ServiceNow Docs - User Administration
📖 Managing Users in ServiceNow
ServiceNow Docs - User Table (sys_user)
📖 sys_user Table Overview
Conclusion:
The correct answer is:
✅ D. A user is a record stored in the User [sys_user] table
All user records in ServiceNow are stored in the sys_user table, making it the central repository for user management, authentication, and access control.
질문 # 111
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