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ServiceNow CIS-ITSM Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Number:	CIS-ITSM
Passing Score:	70%
Exam Duration:	90-120
Real Exam Qty:	65-80
Available Languages:	English, Japanese, German
Certificate Validity Period:	2 years (requires recertification)
Exam Format:	Scenario-based, Multiple Select, Multiple Choice
Related Certifications:	CIS-CSD (Service Desk) CIS-FSM (Field Service Management) CIS-SM (Service Mapping) CSA (Certified System Administrator) CIS-CSM (Customer Service Management)
Exam Price:	USD $150-200
Sample Questions:	ServiceNow CIS-ITSM Sample Questions
Exam Way:	Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers
Pre Condition:	Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform
Official Syllabus URL:	https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html

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ServiceNow CIS-ITSM certification is a vendor-specific certification that is recognized globally. Certified Implementation Specialist - IT Service Management certification is an excellent investment for IT professionals, as it can enhance their career prospects and increase their earning potential. Certified Implementation Specialist - IT Service Management certification is also a valuable asset for organizations that use the ServiceNow platform, as it ensures that their IT professionals have the necessary skills and knowledge to manage their IT services efficiently. Overall, the ServiceNow CIS-ITSM Certification is a must-have for any IT professional looking to enhance their career in IT Service Management.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which of the following CANNOT be performed by catalog_editor role?

A. Maintain Categories
B. Update Catalog Definition
C. Maintain Catalog Item
D. Update Catalog.manager

Answer: D

Explanation:
Update Catalog.manager can be done by a user with role catalog_manager.

NEW QUESTION # 44
How to show the template bar at the bottom of the incident form?

A. In the Form Layout, add the "Template Bar" to the available fields.
B. Set the incident property "Show Toggle Bar" to true.
C. Click on the "Toggle Template Bar" at the top of the form.
D. In the Form Layout, select the checkbox "Show Template Bar".

Answer: C

NEW QUESTION # 45
What is the name of the view that can be configured to control the fields displayed when a user hovers over te reference icon next to a reference field?

A. tool_tip
B. reference_view
C. mobile
D. sys_popup

Answer: D

Explanation:

NEW QUESTION # 46
XML exports of Knowledge Articles include Text but DO NOT include attachments.

A. True
B. False

Answer: A

Explanation:
Explanation
Limitations for Service Portals
* Formatters may contain a maximum of 2 columns.
* Variable Sets with formatters may contain a maximum of 2 columns.
* Widgets should be used instead of Macros and Macros with Labels.
* UI Pages are not supported

NEW QUESTION # 47
Which of the following roles can delete a CAB definition?

A. cab_manager
B. itil_admin
C. None of the listed answers
D. change_manager

Answer: C

Explanation:
Explanation
Only system admin can delete CAB Definitions.

NEW QUESTION # 48
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