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| Section | Weight | Objectives |
|---|
| Channel Strategy | 25% | - Channel architecture design
- 1. Public vs. private channel strategy
- 2. Channel segments and cross-org channels
- 3. Channel naming conventions and organization
- User Groups and permissions
- 1. User Group creation and management
- 2. Default channels and channel management policies
|
| Workflows and Integrations | 12% | - Integrations and apps
- 1. Third-party integrations
- 2. App management and distribution
- Workflow Builder
- 1. Custom workflow templates
- 2. Automate routine processes
|
| Discovery | 20% | - Stakeholder analysis
- 1. Conduct discovery workshops
- 2. Identify key stakeholders and decision-makers
- Gather requirements
- 1. Identify current workflows and pain points
- 2. Understand business goals and collaboration needs
|
| Governance and Administration | 20% | - Workspace administration
- 1. Workspace settings and policies
- 2. Guest access management
- 3. Roles and permissions
- Governance framework
- 1. Acceptable use policies
- 2. Channel management policies
- 3. Data governance and compliance
|
| Migration and Change Management | 5% | - Adoption and enablement
- 1. Best practices for Slack adoption
- 2. Training and change management plans
- Migration planning
- 1. Transition from other platforms
- 2. Data migration strategies
|
| Security | 18% | - Slack security and compliance
- 1. Retention policies and export
- 2. Enterprise Key Management (EKM)
- 3. Data Loss Prevention (DLP)
- Authentication and access
- 1. Domain verification and auto-provisioning
- 2. Single Sign-On (SSO) configuration
|
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Salesforce Certified Slack Consultant Sample Questions (Q85-Q90):
NEW QUESTION # 85
In a discovery session focusing on security with a client considering Slack, what question should be asked to gauge their expectations and plans for data protection?
- A. "Which Slack interface theme do you find most visually appealing?"
- B. "What are your data protection requirements and how do you envision Slack aligning with these?"
- C. "How do you plan to use Slack channels and direct messaging in your organization?"
- D. "What kind of custom emojis and integrations are you planning to add to your Slack workspace?"
Answer: B
Explanation:
Understanding the client's data protection requirements and how they envision Slack fitting into these is critical. This question helps in assessing how Slack's security features can be optimized to meet the client's specific data protection needs, ensuring that the implementation aligns with their security strategy.
NEW QUESTION # 86
During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?
- A. Org-wide channels cannot be adopted across the company.
- B. The marketing team will require its own Slack support process.
- C. The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
- D. The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
Answer: C
Explanation:
The correct answer is A . The discovery finding tells you that Slack maturity is uneven across the organization. The IT department already uses Slack, so those users may understand channels, threads, reactions, search, notifications, apps, and basic etiquette. The rest of the organization, however, will be new to Slack and will require more foundational onboarding, communication guidance, and enablement. This affects deliverables because training, support resources, communications, channel strategy, and launch messaging must account for two populations: existing users and new users. Option B is unsupported because the scenario mentions IT only, not a marketing-specific support need. Option C is incorrect because org-wide channels can still be adopted; they may actually become important for launch communications. Option D is too rigid.
Separate governance sessions are not required solely because maturity levels differ. The right consultant behavior is to tailor deliverables so experienced Slack users are not slowed down by overly basic material while new users are not overwhelmed by advanced assumptions.
NEW QUESTION # 87
For a client with a global presence and teams operating across various time zones, what is a key consideration for Slack grid design as per the discovery outputs?
- A. Developing a centralized grid with region-specific channels, alongside general channels for company-wide communication
- B. Limiting the number of channels to avoid confusion among team members in different time zones
- C. Creating a separate Slack workspace for each time zone to avoid overlap
- D. Designing the grid with an emphasis on asynchronous communication tools only
Answer: A
Explanation:
For a client with a global presence, a centralized grid with region-specific channels allows for localized communication while maintaining a unified platform for the entire organization. This design accommodates time zone differences effectively while also providing channels for broader, company-wide communication.
NEW QUESTION # 88
A growing tech startup using Slack wants to ensure that its channel settings support both open communication and focused discussions. How should they structure their channel management settings?
- A. Restrict channel creation to administrators only to maintain focus
- B. Enable a policy where employees can propose new channels, subject to admin approval
- C. Use only direct messaging for focused discussions and a few public channels for general communication
- D. Allow all employees to create channels without any restrictions
Answer: B
Explanation:
Enabling a policy that allows employees to propose new channels with admin approval combines the benefits of open communication with the need for focused and relevant discussions, fostering a collaborative yet structured environment.
NEW QUESTION # 89
You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?
- A. The Slack account executive
- B. The Slack admin on your client's engagement team
- C. The Slack customer success manager
- D. Your client's executive sponsor
Answer: B
Explanation:
The correct answer is B . The client's Slack admin is responsible for implementing configurations in the client's Slack instance. A consultant may advise, document decisions, facilitate workshops, validate best practices, and guide the client through configuration choices, but the actual implementation authority belongs to the client-side administrator or owner with the required permissions. Option A is wrong because the Slack account executive owns commercial and account relationship responsibilities, not hands-on instance configuration. Option C is wrong because the customer success manager supports adoption and long-term success but does not directly configure the customer's Slack environment as the default owner. Option D is also incorrect because the executive sponsor provides business direction, removes blockers, and approves major decisions, but does not normally implement technical settings. This question tests role clarity. In a Slack engagement, configuration ownership must be explicit so policies and settings decisions are correctly translated into the live environment by the authorized client administrator.
NEW QUESTION # 90
......
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