100% Pass Quiz 2026 Accurate Peoplecert ITIL-4-CDS: Exam ITIL 4 Specialist: Create, Deliver and Support Objectives

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| Section | Objectives |
|---|
| Introduction to Create, Deliver and Support | - Core concepts of service value streams
- 1. Service value system integration
- 2. Value streams and workflows
|
| Prioritization and Work Management | - Work planning and prioritization
- 1. Backlog management
- 2. Capacity and demand management
|
| Value Stream Design and Development | - Designing service value streams
- 1. Customer journey mapping
- 2. Service design considerations
|
| Information and Technology | - Supporting technologies
- 1. Service management technologies
- 2. Automation and tool integration
|
| Create, Deliver and Support Practices | - Service performance and quality
- 1. Continual improvement
- 2. Monitoring and measurement
- Supporting management practices
- 1. Problem management
- 2. Incident management
- 3. Knowledge management
- 4. Service desk
- 5. Change enablement
|
| Organizational Structure and Teams | - Team culture and collaboration
- 1. Workforce planning and development
- 2. Team capabilities and competencies
|
>> Exam ITIL-4-CDS Objectives <<
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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q68-Q73):
NEW QUESTION # 68
During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?
- A. Change Enablement practiceright
- B. Service Validation and Testing practice
- C. Infrastructure and Platform Management practice
- D. Release Management practice
Answer: A
Explanation:
The Change Enablement practice governs how changes are proposed, approved and implemented, including the use of change models that codify environment provisioning and configuration baselines. By embedding automated, low-risk change models and requiring peer- reviewed approvals for any environment update, Change Enablement prevents unauthorized manual tweaks, ensures every change is traceable, and locks test environments into exact production-equivalent states.
NEW QUESTION # 69
Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)
- A. Focus on value
- B. Start where you are
- C. Think and work holisticallyright
- D. Collaborate and promote visibilityright
- E. Keep it simple and practical
Answer: C,D
Explanation:
"collaborate and promote visibility" breaks down cultural barriers by encouraging shared understanding, transparent workflows, and joint problem-solving sessions. This principle fosters an environment where diverse team members can see how their contributions fit into the bigger picture, reducing misinterpretation and building trust.
"think and work holistically" ensures teams recognize interdependencies across technology, processes, and people. By adopting a holistic mindset, team members appreciate how cultural nuances influence each stage of the service value stream, leading to more empathetic communication and aligned decision-making.
NEW QUESTION # 70
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
- A. Insourcing
- B. Offshoring
- C. Nearshoring
- D. Onshoring
Answer: C
NEW QUESTION # 71
Which of the following involves consideration of the skills and availability of both internal and external resources?
- A. Shift-left approach
- B. Triage prioritization
- C. Build vs buy
- D. Swarming
Answer: C
NEW QUESTION # 72
Which is an example of a divisional organizational structure?
- A. An organization which has a different business unit for each of its products
- B. An organization which has arranged its teams in a hierarchical authority structure
- C. An organization which does not have a layered management structure
- D. An organization which uses a grid of reporting relationships
Answer: A
NEW QUESTION # 73
......
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