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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Acumen | 35% | - Available To Renew, contract value and renewal types - Value communication and tool usage - Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment |
| Topic 2: Customer Success Foundation | 20% | - Health Index and success metrics - RM role, tasks and RACI framework - Recurring revenue financial terms - Success Plan components and RM responsibilities |
| Topic 3: Cisco Tools and Processes | 15% | - Contract management and entitlement verification - Renewal workflows and escalation procedures - Smart Accounts and licensing frameworks - CCW, renewal tools and automation |
| Topic 4: Leadership and Renewals Process | 30% | - Quote development, exceptions and order processing - Risk assessment at T-9, T-6, T-3 milestones - Upsell / cross-sell opportunity identification - End-to-end renewals motion and account team collaboration |
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NEW QUESTION # 134
Who do Renewals Managers (RMs) work with?
Answer: B
NEW QUESTION # 135
An RM receives an automated notification for a complex software renewal expiring in 120 days. What must the RM do before engaging the customer to properly execute the Preparation phase of the renewal workflow?
Answer: A
Explanation:
At T-120, the RM is entering the Preparation phase, where the primary objective is to establish renewal readiness before formal customer engagement. For a complex software renewal, that means validating the Installed Base (IB) and resolving any discrepancies that could later create quoting errors, incorrect entitlement scope, or booking delays.
Cisco's current Renewals Manager v2.0 (700-805) blueprint explicitly requires the RM to analyze the three- phase renewal workflow-Preparation, Engagement/Proposal, and Execution/Continuity-and to prioritize activities at the T-120, T-90, T-60, and T-30 checkpoints. It separately requires the RM to evaluate the accuracy of the Install Base to ensure quote readiness. (Cisco Learning Content) Cisco's renewal-readiness guidance reinforces this operational sequence. It states that renewal readiness involves validating data and taking corrective actions before quoting, so that renewal products can be quoted without downstream issues. (Cisco) Cisco's more recent IB verification guidance also directs users to review Installed Base status and identify quoting errors before proceeding. (Cisco) Option A belongs to a later engagement/proposal stage. Option C attempts to quote before data validation is complete. Option D is a commercial execution step that occurs much later in the cycle.
Therefore, the RM should first cross-check and reconcile the IB, making B the correct answer.
NEW QUESTION # 136
Which action should a Renewals Manager take first?
Answer: C
Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
* Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data
* Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
* Defining objectives, actions, timelines, and resources for each segment
* Aligning with the account team on the renewals strategy and value proposition
NEW QUESTION # 137
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
Answer: B,C
NEW QUESTION # 138
How does Cisco define Business Critical Services?
Answer: B
NEW QUESTION # 139
......
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