ITIL ITIL-4-Foundation最新資料 & ITIL-4-Foundation資格専門知識

P.S.JPNTestがGoogle Driveで共有している無料の2026 ITIL ITIL-4-Foundationダンプ:https://drive.google.com/open?id=1OmL0LBsHrDSFfpj4OiSeu9XU3lznKPhS
ITILのITIL-4-Foundation資格認定証明書を持つ人は会社のリーダーからご格別のお引き立てを賜ったり、仕事の昇進をたやすくなったりしています。これなので、今から我々社JPNTestのITIL-4-Foundation試験に合格するのに努力していきます。弊社のITILのITIL-4-Foundation真題によって、資格認定証明書を受け取れて、仕事の昇進を実現できます。
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: ITIL Guiding Principles | 25% | - Optimize and Automate - Focus on Value - Collaborate and Promote Visibility - Progress Iteratively with Feedback - Keep It Simple and Practical - Start Where You Are - Think and Work Holistically
|
| Topic 2: Four Dimensions of Service Management | 20% | - Information and Technology - Organizations and People - Partners and Suppliers - Value Streams and Processes
|
| Topic 3: ITIL Service Value System (SVS) | 15% | - Practices Overview - Governance - Service Value Chain
|
| Topic 4: Service Management Key Concepts | 25% | - Service Relationships and Stakeholders - Value and Value Co-creation
|
| Topic 5: ITIL Practices Overview | 15% | - Service Desk - Service Level Management - Incident Management - Problem Management - Change Enablement
|
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ITIL 4 Foundation Exam 認定 ITIL-4-Foundation 試験問題 (Q89-Q94):
質問 # 89
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?
- A. An initial baseline assessment
- B. Understanding priorities for improvement
- C. Verifying that improvement targets have been achieved
- D. The production of a detailed CSI plan
正解:C
質問 # 90
Which statement about the known error database (KEDB) is CORRECT?
- A. It is a part of the configuration management database (CMDB) and contains workarounds
- B. It is maintained by incident management and contains solutions to be implemented by problem
- C. It is maintained by the service desk and updated with the details of each new incident
- D. It is maintained by problem management and is used by the service desk to help resolve incidents
正解:D
解説:
management
質問 # 91
Which is an input to the service value system?
- A. The system of directing and controlling an organization
- B. A model to help meet stakeholders expectations
- C. Recommendations to help an organization in all aspects of its work
- D. A need from consumers for new or changes services
正解:B
解説:
The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services. Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20otherwise%20improve%20the%20organization.
質問 # 92
Which statement about the input and output of the value chain activities is CORRECT?
- A. Each value chain activity receives inputs and provides outputs
- B. The organization's governance will determine the inputs and outputs of each value chain activity
- C. Some value chain activities only have input, whereas others only have outputs
- D. Input and output are fixed for each value chain activity
正解:A
解説:
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.
https://www.bmc.com/blogs/itil-service-value-chain/
質問 # 93
Which of the following is included in the purpose of the 'continual improvement' practice?
- A. The restoration of normal service operation as quickly as possible
- B. The establishment of links between the organization and its stakeholders at strategic and tactical levels
- C. The reduction of the likelihood and impact of incidents
- D. The alignment of the organization's practices and services with changing business needs
正解:D
解説:
Explanation
Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization's practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization's products, services, service components, and relationships, and is the responsibility of every individual involved in service management.
https://www.bmc.com/blogs/itil-continual-improvement/
質問 # 94
......
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