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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Discovery10%- Communicate Slack value proposition
- Gather and analyze client requirements
- Assess organizational readiness
Governance Structure8%- Establish governance policies
- Define admin and owner roles
- Manage workflows and processes
Policies and Settings22%- Identity and access management
- Analytics and dashboard usage
- Security and compliance configurations
- Slack Connect and app approval settings
Learning and Enablement18%- Create learning materials and resources
- Plan and execute rollout strategies
- Design training programs for users and admins
- Support adoption and troubleshoot issues
Delivery and Migration17%- Define roles and responsibilities
- Plan and execute migration from other platforms
- Understand implementation best practices
Channel Strategy10%- Channel naming conventions and structure
- Design channels for collaboration and workflows
- Apply use cases and best practices

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Salesforce Certified Slack Consultant Sample Questions (Q14-Q19):

NEW QUESTION # 14
A user reports that they are not receiving notifications from Slack, despite having important ongoing conversations. What should be the first step in troubleshooting this issue?

Answer: C

Explanation:
The first and most effective step in troubleshooting notification issues in Slack is to check the user's notification settings. Ensuring these settings are configured correctly can often resolve the issue without needing more drastic measures.


NEW QUESTION # 15
Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?

Answer: D

Explanation:
The correct answer is D . In an Enterprise Grid launch, admin-related governance should be handled at the organization level wherever possible, not separately across individual workspace settings. Creating a user group for all admins through org policies and the permissions tab gives the organization a centralized, repeatable way to manage an admin audience. This supports launch readiness because admins can be addressed consistently in announcements, enablement, support workflows, and governance communications.
Option A is too workspace-local and does not scale cleanly across Enterprise Grid. Option B repeats the workspace-level mistake and also mixes admins and owners without matching the stated requirement. Option C incorrectly creates a user group for owners rather than admins. Option D matches the requirement and the Enterprise Grid operating model: use org-level policy configuration to create the intended admin user group.
The key principle is centralized governance for enterprise-wide admin structures.
Reference topic: Policies and Settings - org policies, permissions, admin user groups, Enterprise Grid launch configuration, and centralized governance.


NEW QUESTION # 16
When presenting Slack to a potential client who is currently using a mix of email, messaging apps, and file-sharing services, which feature of Slack would you emphasize as a key benefit?

Answer: D

Explanation:
For a client currently using a mix of different tools for communication and file sharing, the most significant benefit of Slack is its ability to integrate these services into one platform. This centralization simplifies workflows, improves team collaboration, and reduces the need to switch between multiple tools.


NEW QUESTION # 17
A large retail company is looking to migrate some of its critical admin processes to Slack to improve efficiency. Which process would be most effectively managed within Slack?

Answer: C

Explanation:
The employee onboarding process is well-suited to be managed within Slack, as it can utilize various Slack features like automated workflows, dedicated channels, and file sharing to streamline the integration of new employees into the company.


NEW QUESTION # 18
A company wants to enhance the security of their Slack workspace by ensuring that only authorized employees can access it. What identity management setting should they implement?

Answer: B

Explanation:
Implementing SAML-based SSO with the company's corporate identity provider enhances security by ensuring that only authorized employees with corporate credentials can access the Slack workspace.


NEW QUESTION # 19
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