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Certified-Business-Analyst無料問題 & Certified-Business-Analyst日本語

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Salesforce Certified-Business-Analyst 認定試験の出題範囲：

トピック出題範囲
トピック 1
  • Collaboration with Stakeholders: In this topic, aspiring business analysts learn about discovering activities based on the target stakeholders. They also get knowledge about pointing out important stakeholders and developing relationships with them. Lastly, the topic gives an understanding of moving from current state analysis to an agreed future state design.
トピック 2
  • Business Process Mapping: It deals with the scope of a complex business process, and documentation of a business process in a version-controlled repository to manage scope.
トピック 3
  • Requirements: This section of the exam covers the comprehension of the differences between scopes, and user stories, how to attract and engage various stakeholders, and how to write details of requirements.
トピック 4
  • User Stories: In this topic, questions about components of a user story, writing acceptance criteria, and documenting user stories appear.
トピック 5
  • Customer Discovery: This topic is about exploring various strategies related to business objectives, various initiatives, and improving the current products in addition to describing the responsibilities of a Business Analyst. It also delves into the implementation lifecycle, assessment of the customer's Salesforce environment(s), and demonstration of Salesforce capabilities.

Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q12-Q17):

質問 # 12
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

正解：A

解説：
Explanation
The action that the business analyst should take to quickly become a trusted advisor to the team is to tell the truth in difficult situations. Telling the truth in difficult situations means being honest, transparent, and respectful when communicating with team members about issues, risks, challenges, feedback, or conflicts that may arise during a project or enhancement. Telling the truth in difficult situations helps to build trust and credibility with team members by showing them that you are reliable, accountable, and professional. Telling the truth in difficult situations also helps to prevent misunderstandings, miscommunications, or mistakes that may affect the quality or success of the project or enhancement. The other actions are either counterproductive (B) or irrelevant (A) to becoming a trusted advisor to the team. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-


質問 # 13
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

正解：A

解説：
This is the correct order for arranging the three components of a user story. The first component is "As a
<xyz>", which specifies the role or persona of the user who will benefit from the user story. The second component is "I want <xyz>", which describes the goal or feature that the user wants to achieve or use. The third component is "so that <xyz>", which explains the reason or value behind the goal or feature for the user.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories


質問 # 14
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

正解：C

解説：
Explanation
The business analyst should conduct elicitation with stakeholders regarding their parts of the process to close the gaps or confirm the process steps. Elicitation is a technique that involves collecting information and feedback from stakeholders or users about their needs, expectations, preferences, pain points, goals, etc.
Elicitation helps to close the gaps or confirm the process steps by allowing the business analyst to ask questions, clarify doubts, verify assumptions, resolve conflicts, or validate information with the stakeholders who are involved or affected by the process. Elicitation also helps to ensure alignment and engagement among the stakeholders on the process definition and design. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di


質問 # 15
Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?

正解：A

解説：
This answer states that scheduling a storyboarding session is what the BA should do to help stakeholders visualize how Marketing Cloud uses insights to create journeys, when timelines are too tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track. A storyboarding session is a technique that involves creating and presenting a series of sketches or images that illustrate how a user interacts with a system or a feature. A storyboarding session can help the BA to show stakeholders how Marketing Cloud uses insights to create journeys by depicting the steps, actions, and outcomes of the process in a visual and engaging way. A storyboarding session can also help the BA to elicit feedback, validate requirements, and obtain approval from stakeholders in a timely manner.


質問 # 16
Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

正解：B

解説：
Explanation
The business analyst should adjust the goal of the user story to be independent of other user stories. A user story should be able to stand on its own and not depend on other user stories for completion or value. This helps to avoid dependencies, conflicts, and delays in development and testing. The current user story has a goal that combines two different features (chat with a support agent and view account information) that could be split into separate user stories. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories


質問 # 17
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