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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Key Concepts of ITIL 4	15%	- Information and technology - Organizations, people and culture - Value streams and processes - Partners and suppliers
ITIL Service Value System	25%	- Purpose and components of the Service Value System - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance
ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Key Concepts of Service Management	20%	- Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks - Products and services
ITIL Guiding Principles	15%	- Think and work holistically - Focus on value - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Start where you are - Optimize and automate

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EXIN ITIL 4 Foundation Sample Questions (Q238-Q243):

NEW QUESTION # 238
Which is described by the 'organizations and people' dimension of service management?

A. Communication and collaboration
B. Contracts and agreements
C. Inputs and outputs
D. Workflows and controls

Answer: A

NEW QUESTION # 239
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A. Service configuration management
B. Deployment management
C. IT asset management
D. Change enablement

Answer: C

NEW QUESTION # 240
A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on. What is the correct name for this type of flaw?

A. Known error
B. Event
C. Incident
D. Problem

Answer: D

NEW QUESTION # 241
What is the customer of a service responsible for?

A. Provisioning the service
B. Using the service
C. Authorizing the budget for the service
D. Defining the requirements for the service

Answer: D

NEW QUESTION # 242
In which step of the 'continual improvement model' is an improvement plan implemented?

A. Take action
B. Did we get there?
C. What is the vision?
D. How do we get there?

Answer: A

NEW QUESTION # 243
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