Pass Guaranteed Quiz EXIN - ITILFND_V4 Pass-Sure Simulation Questions

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the activities of the service value chain- Improve
- Engage
- Design & Transition
- Deliver & Support
- Obtain/Build
- Plan
Topic 2: Know the purpose and key terms of 15 ITIL practices- Monitoring and Event Management
- Relationship Management
- Information Security Management
- Service Request Management
- Supplier Management
- Service Desk
- Problem Management
- Service Configuration Management
- Continual Improvement
- Deployment Management
- IT Asset Management
- Change Control
- Incident Management
- Release Management
- Service Level Management
Topic 3: Understand the four dimensions of service management- Information and Technology
- Organizations and People
- Value Streams and Processes
- Partners and Suppliers
Topic 4: Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Topic 5: Understand the purpose and components of the ITIL service value system- Guiding Principles
- Practices
- Governance
- Service Value Chain
- Continual Improvement
Topic 6: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Think and work holistically
- Progress iteratively with feedback
- Focus on value
- Keep it simple and practical
- Optimize and automate
- Start where you are
- Collaborate and promote visibility

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ITILFND_V4 Simulation Questions - EXIN First-grade ITILFND_V4 Question Explanations

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EXIN ITIL 4 Foundation Sample Questions (Q76-Q81):

NEW QUESTION # 76
Which activity is part of the 'continual improvement' practice?

Answer: B


NEW QUESTION # 77
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

Answer: D


NEW QUESTION # 78
How should a process design allow for exceptional situations?

Answer: A


NEW QUESTION # 79
Which is one of the MAIN concerns of the 'design and transition' value chain activity?

Answer: D


NEW QUESTION # 80
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

Answer: B


NEW QUESTION # 81
......

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