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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 2
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 3
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 4
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 5
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 6
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 7
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 8
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 9
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 10
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 11
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 12
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.

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Apple Device Support Exam Sample Questions (Q185-Q190):

NEW QUESTION # 185
Which option can you access to view the current activity of Apple Configurator for Mac?

Answer: A


NEW QUESTION # 186
How many times does Face ID attempt a face match before requiring you to enter a passcode?

Answer: B


NEW QUESTION # 187
Where do you go to tell if an iPad has an MGM solution installed?

Answer: D

Explanation:
According to the Apple Device Support Reference Materials, you can go to Settings > General > Profiles & Device Management to see if an iPad has an MGM solution installed 1 . MGM stands for Mobile Device Management, which is a way for organizations to manage and secure their devices remotely 2 . If an iPad has an MGM solution installed, you will see the name of the organization and the configuration profile under the Profiles & Device Management section 1 . The other options, A, C, and D, are not correct because they are not related to MGM settings. Privacy & Security > Device Management is not a valid path in the iPad settings 3 . Privacy & Security > Analytics & Improvements is a section where you can choose to share diagnostic and usage data with Apple or app developers 4 . General > VPN & Device Management is a section where you can configure VPN settings and view device management information 5 . References :
1: About Apple device supervision - Apple Support , Section " Manual supervision using Apple Configurator for Mac (iPhone, iPad, and Apple TV) " .
2: Mobile Device Management (MDM) - Apple Support
3: Privacy settings on iPhone - Apple Support
4: Share analytics, diagnostics, and usage information with Apple on iPhone - Apple Support
5: VPN settings overview for Apple devices - Apple Support


NEW QUESTION # 188
A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report?

Answer: D

Explanation:
Wireless Diagnostics(Option-click Wi-Fi menu > Open Wireless Diagnostics) generates detailed network reports, including logs and performance data, ideal for administrators.
* Option A: Console logs events, not network-specific reports.
* Option B: Network Utility was deprecated post-macOS Mojave.
* Option D: Wi-Fi Utility isn't a macOS app.
* Option C: Correct tool for network diagnostics.References: Apple Support - "Use Wireless Diagnostics" (support.apple.com/HT202663).


NEW QUESTION # 189
When developers submit Mac apps for distribution outside the App Store, Apple ________.

Answer: C

Explanation:
Apple Notarization is a malware-scanning service for Mac software distributed outside the Mac App Store.
Developers submit their software to Apple, which scans it for known malicious content. If no known malware is detected and the submission satisfies the notarization process, Apple issues a notarization ticket. Developers can staple that ticket to the application so Gatekeeper can verify the notarization even when the Mac is offline. Therefore, option C is correct. A revocation ticket is different: Apple can issue one when software is later identified as malicious. Apple does not require all Mac applications to be distributed exclusively through the Mac App Store. Developer ID signing, Notarization, Gatekeeper, and XProtect collectively allow trusted applications to be distributed securely outside the App Store.


NEW QUESTION # 190
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