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ServiceNow CIS-ITSM Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Number:	CIS-ITSM
Real Exam Qty:	65-80
Available Languages:	English, German, Japanese
Passing Score:	70%
Exam Duration:	90-120
Exam Price:	USD $150-200
Related Certifications:	CIS-SM (Service Mapping) CIS-CSD (Service Desk) CIS-FSM (Field Service Management) CIS-CSM (Customer Service Management) CSA (Certified System Administrator)
Exam Format:	Scenario-based, Multiple Select, Multiple Choice
Certificate Validity Period:	2 years (requires recertification)
Sample Questions:	ServiceNow CIS-ITSM Sample Questions
Exam Way:	Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers
Pre Condition:	Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform
Official Syllabus URL:	https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html

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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) certification exam is designed for professionals who want to demonstrate their expertise in implementing and managing ServiceNow IT Service Management (ITSM) solutions. Certified Implementation Specialist - IT Service Management certification exam is ideal for individuals who have experience in IT service management and want to further enhance their skills and knowledge in this area. CIS-ITSM exam is designed to test the candidate's ability to implement and configure various ServiceNow ITSM components and features.

The CIS-ITSM certification provides several benefits to the candidates and their organizations. Certified Implementation Specialist - IT Service Management certification validates the candidate's expertise in ITSM best practices and ServiceNow ITSM modules, which can enhance their credibility and career prospects. The certified professionals can also contribute to the successful implementation and maintenance of ITSM solutions in their organizations, leading to improved service delivery and customer satisfaction. The organizations can leverage the certified professionals' skills to optimize their ITSM processes and achieve their business goals.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q121-Q126):

NEW QUESTION # 121
When the state is "On Hold" and the "On Hold Reason" is "Awaiting Caller", the incident state will automatically change to "In Progress" once the caller user makes a change to the incident.

A. True
B. False

Answer: B

Explanation:
Explanation
There is no baseline application logic that will update the state if a caller updates the incident.

NEW QUESTION # 122
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)

A. Manage Entitlements
B. Customize Entitlements
C. Manage Milestones
D. Customize Application

Answer: A,D

NEW QUESTION # 123
Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.)

A. Create a custom tab for the object.
B. Change organization-wide sharing rules for the object.
C. Add a custom picklist field to the object.
D. Change the relationship with another object.

Answer: A,C

NEW QUESTION # 124
Which of the following is NOT a valid On Hold reason?

A. Awaiting Vendor
B. Awaiting Caller
C. Awaiting Change
D. Awaiting Info

Answer: D

NEW QUESTION # 125
Technical consultants should attend workshops.

A. True
B. False

Answer: A

NEW QUESTION # 126
......

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