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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
  • 1. Deployment management
    • 2. Information security management
      • 3. Service validation and testing
        • 4. Business analysis
          • 5. Architecture management
            Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
            • 1. Customer and stakeholder value
              • 2. Feedback loops and continual improvement
                Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                • 1. Designing and delivering digital products
                  • 2. Operating and improving digital products
                    Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                    • 1. Focus on value
                      • 2. Optimize and automate
                        Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                        • 1. Digital technology and digital organizations
                          • 2. The characteristics of high-velocity IT

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q70-Q75):

                            NEW QUESTION # 70
                            An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
                            How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

                            Answer: C

                            Explanation:
                            Portfolio management ensures that an organization invests in and prioritizes work based on strategic value and business outcomes. By helping prioritize backlog items, it ensures that the development team focuses on the most valuable work aligned with organizational strategy, preventing misallocation of effort to lower-priority tasks and improving delivery of meaningful features.


                            NEW QUESTION # 71
                            Which TWO statements about the service value chain are CORRECT?
                            1. The service value chain describes the activities that are required
                            to effectively manage products and services
                            2. The service value chain provides a fixed sequence of activities that are required to design products and services
                            3. The service value chain describes a detailed model of the activities performed by each technical team
                            4. The service value chain is a model on which the steps in a value
                            stream are based

                            Answer: B

                            Explanation:
                            The service value chain is a flexible operating model that describes the key activities needed to create value through products and services. It provides a high-level framework for managing work and is used as a foundation for designing value streams. It is not a fixed sequence of steps and does not describe detailed technical team activities.


                            NEW QUESTION # 72
                            An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
                            How can managers use Toyota Kata to help employees adjust to these different ways of working?

                            Answer: B

                            Explanation:
                            Toyota Kata focuses on developing adaptive thinking and continuous improvement through structured routines and coaching. By encouraging the practice of routines, managers help employees gradually shift from old working habits to new ones in Agile and DevOps environments. This iterative learning approach supports behavior change through repetition, reflection, and experimentation rather than rigid planning or directive control.


                            NEW QUESTION # 73
                            Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?

                            Answer: D

                            Explanation:
                            Managing configuration settings during a network change is the best example of version control in the context of the infrastructure and platform management practice, as version control ensures changes to configurations are tracked, reversible, and auditable.


                            NEW QUESTION # 74
                            An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
                            Which benefit is MOST directly achieved?

                            Answer: C

                            Explanation:
                            Infrastructure as code enables environments to be provisioned automatically and reproducibly from a versioned definition. This removes manual configuration effort and variation between environments, which accelerates development and testing while also reducing configuration- related incidents.


                            NEW QUESTION # 75
                            ......

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