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| Section | Objectives |
|---|---|
| Topic 1: Commercial and Contract Fundamentals | - Renewal pricing and discount structures - Contract terms and compliance basics |
| Topic 2: Cisco Tools and Platforms | - Partner and quoting systems - Cisco ordering and subscription management tools |
| Topic 3: Renewals and Subscription Lifecycle | - Renewal lifecycle stages and timelines - Cisco subscription models and licensing basics |
| Topic 4: Customer Success and Value Realization | - Value tracking and expansion opportunities - Customer adoption and success planning |
| Topic 5: Renewal Sales Process | - Renewal opportunity management - Forecasting and pipeline management |
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NEW QUESTION # 11
Which business benefit of on-time renewals on Cisco products and services is valid?
Answer: D
NEW QUESTION # 12
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
Answer: A
NEW QUESTION # 13
An RM is reviewing a consumption report in EAWS for a customer ' s Software EA. The report shows the customer is trending at 118% consumption of their security suite with six months remaining in the term. What is the most effective operational action for the RM?
Answer: B
Explanation:
The RM should proactively engage the customer now, explain the consumption trajectory, and help the customer prepare financially for a potential True Forward adjustment. Cisco defines True Forward as the process used to account for consumption above the customer's current EA entitlement, with charges applied prospectively rather than as a retroactive true-up. EAWS is specifically identified by Cisco as the most accurate tool for monitoring real-time EA consumption. (Cisco) The 118% consumption level is particularly significant. Cisco's current EA 3.0 program terms define Exceptional Growth as consumption exceeding 115% of current entitlement. When this threshold is exceeded, Cisco has the right to initiate an off-cycle True Forward at the next semi-annual anniversary, in addition to the normal annual True Forward. (Cisco) Cisco's True Forward FAQ similarly states that consumption above
115% can trigger a semi-annual True Forward event. (Cisco)
Option A is incorrect because Cisco uses True Forward, not a retroactive True Up process. Option B is too passive because the account has already crossed the exceptional-growth threshold. Option D would manipulate entitlement data rather than address actual customer consumption.
The RM should therefore use the EAWS signal proactively to align expectations, forecast financial impact, and coordinate budget planning before the applicable True Forward event.
Therefore, C is correct.
NEW QUESTION # 14
How does the Renewals Manager integrate with the sales team?
Answer: D
NEW QUESTION # 15
Which services are contained in the CX portfolio?
Answer: C
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco
NEW QUESTION # 16
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