Genesys GCX-AI-GPE test cram - Cloud CX AI-GPE and GPR Certification

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Business Use Cases
  • 3. Overview of Predictive Routing
- Configuration
  • 1. Predictive Routing Setup
  • 2. Performance Optimization
  • 3. Queue and Routing Configuration
Topic 2: Genesys Predictive Engagement- Reporting and Analytics
  • 1. AI-driven Insights
  • 2. Performance Reporting
  • 3. Engagement Analytics
- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Customer Journey Triggers
  • 3. Action Map Configuration
- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Customer Behavior Analysis
  • 3. Journey Context
- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Configuration of Engagement Features
  • 3. Predictive Engagement Fundamentals

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q83-Q88):

NEW QUESTION # 83
Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 84
Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 85
Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

Answer: B,D,E,F


NEW QUESTION # 86
Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 87
While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

Answer: B


NEW QUESTION # 88
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