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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
Topic 2: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Agent experience and real-time insights
- Optimization and continuous improvement
- Defining customer segments and engagement strategies
- Creating and managing action maps
Topic 3: Predictive Routing (GPR) Implementation40%- Getting started and prerequisites
- Performance monitoring and reporting
- Testing, validation, and deployment
- Configuration and setup of GPR
- Data preparation and model training

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q112-Q117):

NEW QUESTION # 112
A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

Answer: B


NEW QUESTION # 113
Which two visual indicators help agents quickly understand a visitor's digital behavior?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 114
Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

Answer: A,B,C,F


NEW QUESTION # 115
Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 116
Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 117
......

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