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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Collect and organize customer 360 information - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards |
| Topic 2: Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements |
| Topic 3: OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts - Map business processes to OmniScript components |
| Topic 4: Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures |
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NEW QUESTION # 66
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?
Answer: A
Explanation:
The feature that can be used to meet this requirement in an Integration Procedure is Loop Block.
Loop Block allows the designer to iterate over a collection of data and perform actions on each item. In this case, a Loop Block can be used to loop over each contact record in the list and perform a multi-step calculation using Calculation Actions or Calculation Procedures. Batch Action is not a feature in Integration Procedure, but a type of Action element that can perform bulk operations on data. Conditional Block is used to specify a condition that determines whether the actions inside the block will run or not. DataRaptor Transform Action is used to transform data from one format to another using templates.
NEW QUESTION # 67
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 more actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action.
However, when reviewing the existing design, the consultant notices that the FlexCard is overloaded with actions. What FlexCard design solution should the consultant recommend?
Answer: C
Explanation:
The FlexCard design solution that the consultant should recommend is to add a menu element and include all the actions. A menu element can display a list of actions in a dropdown menu, with icons and labels for each action. The consultant can use a menu element to show all the 8 actions in the FlexCard, without overloading it with buttons or links. This will improve the user experience and the design of the FlexCard
NEW QUESTION # 68
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?
Answer: D
Explanation:
The solution that the consultant should recommend to efficiently meet these requirements is to create an OmniScript that uses the reusable property to update contact data and embed it in other OmniScripts. A reusable OmniScript is an OmniScript that can be embedded in another OmniScript as a sub-process. This way, the consultant can create one OmniScript that updates contact data in a consistent way, and then use it in multiple OmniScripts that need to update contact data at different points in the process. This will improve the design and maintenance of the OmniScripts
NEW QUESTION # 69
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
- Present the user with a customer satisfaction question that allows
them to select one option from a 1-5 satisfaction rating.
- Create a case for an account team member to follow up.
- Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
Answer: B
Explanation:
The OmniScript elements that the consultant should recommend to meet these requirements are:
Radio Group, DataRaptor Post Action, and Email Action. A Radio Group element is an element that can display a list of options for the user to choose from, such as customer satisfaction rating.
A Radio Group element allows only one option to be selected at a time, and can also have icons for each option. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to create a case for an account team member to follow up. An Email Action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email Action to email a summary message to the user
NEW QUESTION # 70
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal. What is the most efficient solution that the consultant can propose to meet this new requirement?
Answer: C
Explanation:
The most efficient solution is to clone the existing OmniScript to a new LWC OmniScript and deploy it to the Community portal. LWC OmniScripts are designed for web-based interactions and can be easily embedded in any web page. OmniOut is not a tool for deploying OmniScripts, but a feature that allows users to export data from an OmniScript. Embedding the existing OmniScript as a reusable component within a new Community OmniScript would require creating an unnecessary wrapper script. Duplicating the existing OmniScript would create redundant code and maintenance issues.
NEW QUESTION # 71
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