ITIL-4-Specialist-High-velocity-IT Cert - ITIL-4-Specialist-High-velocity-IT Preparation

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which is the BEST example of how the ' infrastructure and platform management ' practice uses the version control technique?

Answer: C

Explanation:
Version control is used to manage changes to defined artifacts in a controlled, traceable, and recoverable way.
In infrastructure and platform management, one of the best examples is managing configuration settings during changes, especially where infrastructure as code or structured configuration management is used.
A is about security monitoring. B is a maintenance activity. C is automation, but the key aspect of version control is not merely writing a script; it is managing controlled versions of infrastructure-related definitions and settings. D most directly reflects the use of version control for infrastructure state and configuration changes.
This also aligns with ITIL's emphasis on information, tooling, and automation within practices .
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NEW QUESTION # 34
An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?

Answer: A


NEW QUESTION # 35
A team is evaluating commercial software products in an effort to improve communication and collaboration within the team.
The members of the team cannot agree on the process that they should use to evaluate the products.
Which step should the team complete LAST?

Answer:

Explanation:
Define requirements for configuring the product


NEW QUESTION # 36
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

Answer: B


NEW QUESTION # 37
An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.
Which initiative is the BEST way to achieve it?

Answer: B


NEW QUESTION # 38
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