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NHA Phlebotomy-Technician Exam Syllabus Topics:

SectionObjectives
Topic 1: Professional Practice- Communication and professionalism
- Ethics and patient confidentiality (HIPAA)
Topic 2: Specimen Processing and Handling- Specimen transport and storage
- Quality control and rejection criteria
- Labeling and documentation
Topic 3: Specimen Collection- Venipuncture techniques
- Capillary puncture procedures
- Order of draw and tube handling
Topic 4: Patient Preparation- Explaining procedures and obtaining consent
- Patient identification and communication
- Site selection and preparation
Topic 5: Safety and Compliance- Needlestick prevention and biohazard disposal
- Infection control and PPE usage
- OSHA standards and safety protocols

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NHA Phlebotomy Technician Certification Exam (CPT) Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which of the following conditions is a reason for specimen rejection?

Answer: B

Explanation:
A clotted lavender-top specimen is a reason for specimen rejection. Lavender-top tubes contain EDTA anticoagulant and are used for tests such as CBCs, which require anticoagulated whole blood. If the specimen clots, the cellular components are trapped in the clot, platelet counts can be falsely low, and automated hematology analysis becomes unreliable. Properly labeled specimens, correctly filled light-blue tubes, and specimens transported upright are acceptable practices, not rejection causes. A clotted lavender specimen usually results from failure to mix the tube properly immediately after collection, delayed inversion, underfilling or collection difficulty, or drawing blood slowly and allowing clotting to begin before the specimen contacts the additive. The correct prevention is to fill the tube to the required volume and gently invert it the recommended number of times immediately after collection. The phlebotomist should never shake the tube, because vigorous agitation can cause hemolysis. Reference topics: Processing Specimens; specimen rejection; EDTA tube mixing; clotted specimens; hematology testing.


NEW QUESTION # 71
Which of the following tests is most likely to require collection in a chilled specimen tube?

Answer: D

Explanation:
Ammonia is most likely to require collection in a chilled specimen tube and rapid transport, depending on facility protocol. Ammonia is unstable and can be affected by delayed processing, temperature, and cellular metabolism after collection. Chilling slows metabolic activity and helps preserve specimen integrity. Total cholesterol is generally a routine chemistry test and does not usually require immediate chilling. Hemoglobin A1c is collected to evaluate long-term glycemic control and is not typically a chilled specimen. Blood cultures require aseptic technique, correct culture bottles, adequate volume, and timely incubation or transport, not chilling. The broader lesson is that special handling requirements are analyte-specific. Some specimens must be chilled, some kept warm, some protected from light, and some delivered immediately. The phlebotomist must review the requisition, laboratory directory, or facility procedure before collection. Improper temperature handling can produce inaccurate results even if the specimen was collected in the correct tube. Reference topics: Special Collections; chilled specimens; ammonia handling; specimen stability; transport requirements.


NEW QUESTION # 72
Which of the following is required for a midstream clean-catch urine specimen?

Answer: C

Explanation:
A midstream clean-catch urine specimen requires use of a sterile specimen container because the purpose is to reduce contamination from skin flora, genital secretions, and environmental organisms. The patient is instructed to clean the area using the facility-provided cleansing materials, begin voiding, then collect the midstream portion without touching the inside of the container or lid. Filling the container to the lid is not required and can create leakage, contamination, or transport problems. Labeling the lid is incorrect because the label must be placed on the specimen container itself; lids can be separated or switched. Cleansing with alcohol wipes is also not the standard answer because urine collection kits typically use antiseptic cleansing towelettes designed for clean-catch collection, not alcohol as the defining requirement. The phlebotomist must provide clear patient instructions and verify that the specimen is properly labeled and handled. The NHA CPT outline includes non-blood specimen collection, patient instructions for urine specimens, specimen handling, and processing requirements. Reference topics: Special Collections; non-blood specimen collection; urine specimen instructions; specimen integrity.


NEW QUESTION # 73
Which of the following is the correct method for cleaning a small blood spill?

Answer: A

Explanation:
A small blood spill should be cleaned using an approved disinfectant according to facility policy. Blood is treated as potentially infectious, so spill response requires gloves, appropriate PPE, containment, removal of visible material, disinfection with correct contact time, and proper disposal of contaminated materials. Dry gauze alone does not disinfect the surface and can spread contamination. Air freshener has no disinfection role. Covering the spill and leaving it to dry is unsafe because dried blood may still represent a contamination hazard and creates exposure risk for staff and patients. The specific disinfectant may vary by facility, but it must be appropriate for bloodborne pathogens and used as directed. The phlebotomist must also avoid direct hand contact, dispose of materials in designated biohazard waste when required, and perform hand hygiene after glove removal. This question tests standard precautions, environmental safety, and infection-control discipline. Reference topics: Safety and Compliance; blood spill cleanup; disinfectants; standard precautions; biohazard waste.


NEW QUESTION # 74
Which of the following is an example of a postanalytical error?

Answer: C

Explanation:
Failing to report a critical value promptly is a postanalytical error because it occurs after testing has produced a result. Postanalytical processes include result reporting, documentation, communication, verification, and delivery to the appropriate provider or clinical team. Collecting the wrong tube, underfilling a citrate tube, and hemolyzing a specimen during collection are preanalytical errors because they occur before laboratory analysis. These preanalytical errors may lead to specimen rejection or inaccurate results. Critical values require urgent communication because they may indicate an immediate threat to patient safety. The phlebotomist's role depends on facility policy; if performing point-of-care testing, the technician may be responsible for documenting and reporting results through a defined workflow. A delayed critical result can be just as dangerous as an incorrect specimen because the patient may not receive timely intervention. This question tests the three phases of laboratory testing: preanalytical, analytical, and postanalytical. Reference topics: Processing Specimens; postanalytical error; critical value reporting; documentation; laboratory workflow.


NEW QUESTION # 75
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